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Desktop / Help Desk

Company: Crescent Solutions Inc
Location: Irvine
Posted on: February 22, 2021

Job Description:

This is a long term contract, with potential contact to hire opportunity. Level 2 Desktop / Helpdesk Job DescriptionResponsibilities

    • Initial point of contact for customers seeking technical assistance remotely and occasionally on-site
    • Installation and maintenance of hardware and software.
    • Printer maintenance.
    • Assist with resolving a wide range of IT issues, including networking, and applications.
    • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers
    • Able to maintain records, document, and manage tickets through Help Desk ticketing system.Skills
      • 4+ years customer support/help desk experience
      • Knowledge and experience with Windows 10
      • Knowledge and experience with Microsoft Office, Office 365
      • Knowledge and experience with Active Directory and group policies
      • Knowledge and experience with iphones
      • Experience with detailed documentation and ticketing
      • Ability to work independently and communicate clearly
      • Must possess strong troubleshooting skills.
      • Ability to handle multiple projects simultaneously.
      • Willingness to learn new systems and skills.
      • Ability to define problems, collect data, establish fact, and draw valid conclusions.
      • Outstanding customer service skills and time management skills.
      • Effective communication skills, both written and verbal. - provided by Dice

Keywords: Crescent Solutions Inc, Irvine , Desktop / Help Desk, Other , Irvine, California

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