Summons Administrator
Company: Americor
Location: Irvine
Posted on: February 20, 2021
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Job Description:
Americor is an innovative finance technology company, with a
unique approach to debt resolution. We are looking for an organized
and detail-oriented Summons Administrator to join the Summons Team
in our Negotiations department.The Summons Admin is the main point
of contact for a client that has received a summons. As the Summons
Admin, you will walk the client through the process of responding
to their summons to avoid receiving a default judgment, without
giving legal advice. Someone with customer service and
administrative work in an office environment will have good
transferable skills for this role.Summons Administrator
Responsibilities:* Maintain constant communication with clients via
Email, text message, and phone calls to keep everyone apprised of
new information and account status* Handle escalated calls
regarding the legal process, provide outstanding customer service
and guidance without giving legal advice* Managing all
documentation that pertains to the Client's account* Work with 3rd
party Attorney firms to coordinate and manage the Attorney document
preparation.* Ensure important file dates and/or due dates and
hearing dates are not missed* Maintain open communication with the
Negotiations team* Update the CRM with notes and to create tasks
for negotiators to maintain assigned legal accountsA successful
candidate will have the following skills and experience:* 1+ year
experience working in an administrative or customer service
capacity in the legal or debt settlement industry* Excellent
customer service skills with the ability to calmly handle escalated
issues with frustrated clients is a must* Outstanding ability to
multi-task, able to speak with clients on the phone while
documenting information in the CRM* Comfortable utilizing scripts
to provide the client with information regarding their summons*
Must be able to accurately type 30-40 wpm* Superb attention to
detail* Highly organized* Technically savvy, able to use MS Office,
efax and maintain comprehensive notes in the CRM* A general
understanding of the debt settlement process and how litigated
accounts are negotiated is a plus!* Understand that we are not
attorneys and that we will only tell clients to respond to the
summons, not give advice on how to respond* Bilingual-Spanish is a
preferredAmericor offers a competitive benefits package:* Medical
w/ employer contribution for employees and their dependents* Dental
w/ employer contribution for employees and their dependents*
Company Paid Group Life / AD&D Insurance* Employee Assistance
Program (EAP)* 401(k)We are an equal opportunity employer without
regard to race, religion or religious creed (including religious
dress and grooming practices), color, sex (including pregnancy,
perceived pregnancy, childbirth, breastfeeding, and any related
medical conditions), gender, gender identity and expression, sexual
orientation, transitioning status, national origin, ancestry,
citizenship status, uniform service member status, military and
veteran status, marital status, pregnancy, age, protected medical
condition, genetic information, mental or physical disability,
holding or presenting a driver's license issued under Cal. Vehicle
Code Section 12801.9, or any other category protected by applicable
federal, state or local law.Americor Funding, Inc. (the "Company")
has an internal recruiting department. Americor Funding Inc. may
supplement that internal capability from time to time with
assistance from temporary staffing agencies, placement services,
and professional recruiters ("Agency"). Agencies are hereby
specifically directed NOT to contact Americor Funding Inc.
employees directly in an attempt to present candidates. The
Company's policy is for the internal recruiting team or other
authorized personnel to present ALL candidates to hiring
managers.Any unsolicited resumes sent to Americor Funding Inc. from
a third party, such as an Agency, including unsolicited resumes
sent to a Company mailing address, fax machine or email address,
directly to Company employees, or to the resume database will be
considered Company property. Americor Funding Inc. will NOT pay a
fee for any placement resulting from the receipt of an unsolicited
resume. Americor Funding Inc. will consider any candidate for whom
an Agency has submitted an unsolicited resume to have been referred
by the Agency free of any charges or fees.Powered by
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Keywords: Americor, Irvine , Summons Administrator, Other , Irvine, California
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