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Service Desk Support Specialist

Company: ZO Skin Health, Inc.
Location: Irvine
Posted on: February 19, 2021

Job Description:

Job Description - Service Desk Support Specialist
General PurposeWe are looking for an energetic individual that can provide technical support for our company and employees including devices, basic networking, applications, and communication systems. The Service Desk Support Specialist would also assist with the deployment of software and hardware for a variety of systems.
Essential Duties & Responsibilities

  • Provide first level technical support for 100 onsite and 100 remote users
  • Respond to IT support help desk telephone calls, email, and technical requests
  • Troubleshoot software, hardware, mobile devices, and printers
  • Update internal department documents and procedures
  • Assist with updating and maintaining help desk ticketing system
  • Troubleshoot workstations in Windows 7/10 environment
  • Provide support using remote management tools for three primary office locations
    Additional Responsibilities and Requirements
    • Basic knowledge of firewalls, networking, Active Directory, and Windows Server
    • The ability to troubleshoot mobile platforms and hand-held devices
    • Working knowledge of Microsoft Windows 7, 10, and MS Office 365 suite products
    • Move equipment associated with help desk incidents and service requests
    • Experience with Adobe software
      Position Requirements
      • Excellent verbal and written communication skills
      • Customer-oriented and even-tempered
      • Advanced experience troubleshooting Microsoft Outlook is a plus
      • Good understanding of computer systems, networks, and mobile devices
      • Minimum 1-year technical experience
      • Flexible, self-starter that wants to learn
      • Work in office team environment with others
      • Must be able to lift to 40 lbs
      • Located in our Irvine, CA Headquarters

Keywords: ZO Skin Health, Inc., Irvine , Service Desk Support Specialist, Other , Irvine, California

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