IrvineRecruiter Since 2001
the smart solution for Irvine jobs

Jr. Call Monitor

Company: Americor
Location: Irvine
Posted on: January 12, 2021

Job Description:

Americor is an innovative finance technology company, focusing on consumer loans and debt resolution. We are looking for a detail-oriented Jr. Call Monitoring Representative to join our growing team!As a Jr. Call Monitor, you will audit calls based on a strict set of guidelines and procedures to ensure all compliance and regulatory requirements are upheld. You will communicate relevant feedback to management to continually enhance the customer experience.What you will do:* Daily call monitoring per the predefined sampling criteria.* Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor's Customer Experience standards* Communicate findings with relevant managers and team members* Other activities as assignedAmericor offers a competitive benefits package:* Medical w/ employer contribution for employees and their dependents* Dental w/ employer contribution for employees and their dependents* Company Paid Group Life / AD&D Insurance* Employee Assistance Program (EAP)* 401(k)What will make you successful:* At least 1 year experience in a call center environment* Exceptional listening and analytical skills* Strong knowledge of customer care processes and techniques* Great focus on customer satisfaction* Demonstrated ability to work well individually and in a team environment* Outstanding attention to detail* A high degree of professionalism and tact* Technically savvy with knowledge of Google and Microsoft products; able to learn new software quickly* Must be able to accurately type 45 wpm or more* Excellent oral, written and interpersonal communication skills* Self-starter with the ability to meet deadlines* Skilled in working independently and following through on assignments with minimal direction* Ability to sit, view a computer monitor and keyboard for extended periods of time* Ability to perform repetitive work according to set procedures for an extended period of timeOperate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Powered by JazzHRoQqCGvIbWm

Keywords: Americor, Irvine , Jr. Call Monitor, Other , Irvine, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


FT/PT In Home Care Companion
Description: Are you an In Home caregiver who wants to work with friendly clients while receiving competitive pay with flexible schedules that you get to pick We work harder than most caregiving companies out there (more...)
Company: CareInHomes
Location: Cypress
Posted on: 01/24/2021

HOT TRAN$FER LEAD$ sent to your phone LIVE! BIG BUCK$! No travel!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees. We ELIMINATE their fees entirely This can save your business owner
Company: Colorado Protection, LLC - zipCCfees
Location: Cathedral City
Posted on: 01/24/2021

Handyman Wanted - Home Owner In Need Of Wood Repair
Description: We have a wooden entryway that has
Company: meetahandyman.com
Location: La Mirada
Posted on: 01/24/2021


Pallet Wrapper
Description: We're hiring hard-working pallet wrappers to be a part of a great team at a large logistics company Responsibilities: li Place and layer
Company: Bluecrew
Location: Covina
Posted on: 01/24/2021

Earn Winter Money - Deliver with Uber
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll earn by bringing people (more...)
Company: Uber Eats
Location: Lake Elsinore
Posted on: 01/24/2021

Pick, Pack, and Shipper
Description: A large cabinet manufacturer is hiring. We are seeking motivated, certified, forklift workers to be part of a great team Responsibilities: Working
Company: Bluecrew
Location: Hacienda Heights
Posted on: 01/24/2021

Physician / Surgery - General / California / Locum tenens / California
Description: We can look for jobs in specific locations. New jobs come in daily nationwide. Below is the most recent job.California Specialty - General Surgery Location - Northern California Dates - January and
Company: Pacific Companies.
Location: Aliso Viejo
Posted on: 01/24/2021

Rider EPJ Operator - Hiring Immediately
Description: Please note this is for Rider EPJ certified warehouse associates
Company: Bluecrew
Location: Placentia
Posted on: 01/24/2021

Food Delivery - Weekly Pay
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you.Earn Good Money. You'll earn by bringing people
Company: Uber Eats
Location: Lake Elsinore
Posted on: 01/24/2021

Operations Officer (Floating) East San Gabriel Valley
Description: GENERAL SUMMARY br br br Travel to various branches in East San Gabriel Valley City of Industry, Rowland Heights, Diamond Bar, Ontario, West Covina and Rancho Cucamonga to work as substitute for (more...)
Company: Cathay Bank
Location: Rowland Heights
Posted on: 01/24/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds