Title & Escrow Concierge
Company: States Title
Location: Irvine
Posted on: January 12, 2021
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Job Description:
About usStates Title is a top 10 title and escrow provider that
is intelligently transforming closings by applying machine
intelligence to the age-old processes and procedures in the $25B
Title and Settlement industry. States Title makes residential real
estate simple and efficient, allowing lenders to close more loans,
faster, and at a lower cost. About the roleConcierges are the
front-line of States Title's industry-differentiating customer
service. This individual will ensure we are delivering a high
quality and timely product that is tailored to meet the needs of
each customer. The Concierge team is responsible for handling all
incoming communication, treating urgent requests and errors with
the highest priority, and leading the charge making customer-driven
changes throughout the business. The Concierge will be excited to
join the 'title company of the future,' processing
instantly-underwritten files and leveraging technology to
streamline the title and escrow process. This role will collaborate
with the Customer Success, Title, and Escrow functions to
proactively meet customer needs and provide a delightful
transaction experience. The Concierge will be based in our
state-of-the-art Operations Hub in Irvine, CA. What will you be
doing?* Serve as the first point of contact for all customers*
Answer phone calls and emails* Route questions, documents, and
information to the correct party* Send requested documents and
provide status of the transaction* Ensure customers are receiving
superior service* Escalate urgent requests and issues* Track errors
and take ownership over their resolution* Develop a deep
understanding of customer preferences and expectations* Collect and
act on feedback from customers* Work closely with Customer Success
Managers to develop a strong relationship with customers* Advocate
for customers throughout the business* Propose opportunities to
improve the customer experience and operational efficiency*
Identify and communicate patterns in behavior* Partner with Product
Management, Engineering, and Data Science to plan and implement
improvements* Provide transaction support to Title and Escrow*
Schedule and troubleshoot signings* Fix document errors* Generate
requested documents* Procure and send tax statements and plat
mapsWhat skills and experience do you need?* 2+ years direct escrow
experience and/or prior experience in related roles, including
customer service, title and curative work, mortgage processing,
etc.* Excellent phone, email, and face-to-face communication
skills* Comfort multi-tasking and navigating difficult interactions
with professionalism* Love of solving problems and advocating for
customers* Ability to thrive in a fast-paced, dynamic, and
metrics-driven work environment* Extreme attention to detail and
organizational skills* Strong interpersonal skills and demonstrated
ability to work as a team player* Proficient computer skills*
Bonus: Possession of individual title and/or escrow licensesWe want
the work you do here to be the best work of your lifeWe believe the
most valuable investment we can make - and the greatest boost we
can give to your career - is to build an outstanding team of
colleagues who are passionate about our mission.We currently offer
the following benefits and will continually evolve them with the
goal of efficiently attracting, retaining, and leveraging the very
highest quality talent.* Our passionate, capable team will always
be our #1 benefit* We are proud of the team we have built so far,
and we are excited about the team we have yet to add* Learn
something new every day* Get more done than you would anywhere
else* Competitive salaries* Top-of-the-line computer equipment*
Multiple Medical, Dental, and Vision Benefits options to allow you
to customize to your and your Family's needs* 401(k) Retirement
Savings Plan * Paid Time Off* Health & Dependent Care Flexible
Spending Accounts (FSA)* Short Term & Long Term Disability*
Commuter Flexible Spending Account (i.e. Transit or Parking)*
Supplemental Life and AD&D Insurance* Auto & Home Insurance
Group Life Insurance* Pet Insurance#CB #zip
Keywords: States Title, Irvine , Title & Escrow Concierge, Other , Irvine, California
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