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IT - JIRA/Confluence Administrator

Company: Goken America, LLC
Location: Irvine
Posted on: January 9, 2021

Job Description:

Responsibilities:Essential Duties: (This list is not exhaustive and other duties may be assigned)

  • Have good understanding of the business process that are supported by Jira and Confluence
  • Be a leader on tool usage, standard methodologies, and implementation
  • Document technical solutions that align with enterprise objectives
  • Identify and communicate gaps between current and desired end states
  • Work with users to ensure consistent performance
  • Be a trusted support and escalation point for technical issues
  • Assist with delivery management processes and enforcement
  • Provide scheduled and ad-hoc demos and trainings of all Atlassian ToolsCommunicate and collaborate with internal/external teamsQualifications:
    • Bachelor's degree required
    • 3+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
    • Process oriented mindset. Good experience in the enablement of enterprise-level processes using Jira and Confluence.
    • Experience with configuring and supporting integration using development tools on Jira
    • Experience with managing reports on Jira and supported reporting applications
    • Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
    • Technical understanding of common networking terms and tools
    • Previous experience working in a dynamic and agile environment
    • Able to work independently with minimal guidance in a rapidly changing environment
    • Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
    • Demonstrate good interpersonal skills and communication, both written and spoken
    • Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
    • Good work ethic and the ability to work with diverse teams across different time zones
    • Strong ability to multi-task and adapt to changing prioritiesPreferred:
      • Knowledge of scripting
      • Help desk experiencePhysical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel and reach with hands and arms. This job is primarily sedentary.Goken America is an equal opportunity employer. All applicants are considered without regard to race, color, ethnic or national origin, religion, age, sex, disability, citizenship or any other status protected by applicable federal, state or local law.Overview:Responsible for the supporting and maintaining client's Jira and Confluence. Serve as a technical point-of-contact of the Jira and Confluence applications and enforce client's best practices and standards.

Keywords: Goken America, LLC, Irvine , IT - JIRA/Confluence Administrator, Other , Irvine, California

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