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IT Help Desk Support

Company: Alleviate Financial Solutions
Location: Irvine
Posted on: November 17, 2020

Job Description:

Responsibilities

  • Assists the IT Manager
  • Serve as the first point of contact for employees/new hires seeking technical assistance over the phone or in person
  • Manage ordering of IT equipment for the entire company
  • Assist new hires with IT support
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the employee/new hire through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update employee status and information
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on proceduresRequirements
    • Proven experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Excellent communication skills
    • Customer-oriented and cool-tempered
    • BSc/BA in IT, Computer Science or relevant fieldJob Type: Full-timePay: $20.00 per hour PI125935730

Keywords: Alleviate Financial Solutions, Irvine , IT Help Desk Support, Other , Irvine, California

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