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Business/Tech Supp Analyst 2 -Client Services - FT Days - 12726-1A

Company: University of California-Irvine
Location: Irvine
Posted on: November 14, 2020

Job Description:

Updated: Nov 6, 2020

Location: Orange

Job Type:

Department: Client Services

Job Description:

UC Title:

BUS TCHL SUPP ANL 2 TX

Reports to:

Business/Tech Support Supv 2

Cost Center:

Client Services (428546)

FLSA:

Nonexempt

Job Code:

007359

Shift:

Not Applicable

Position Number:

40321701

Working Title:

Business/Tech Supp Analyst 2

Bargaining Unit:

UPTE

Date Created:

12/21/2019

Hours:

40

FTE:

1

Position Summary:

Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$25.15

$32.80

$40.45

Required Qualifications:

Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite

If necessary, liaise with third-party support and PC equipment vendors.

Extensive knowledge TCP/IP protocols

Extensive understanding of Microsoft Outlook and PDA support

Knowledge of Active Directory andGroup Policies

Hands-on hardware troubleshooting experience.

Willing to be on-call support for IT issues

Understanding of DNS, DHCP, WINS, TCP/IP

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system

Ability to problem solve independently on Desktop configurations

Willingness and ability to work occasional weekends and evenings

Preferred Qualifications:

Net+, A+, MCP, MCSE

Ability to document resolutions clearly within a ticket system and knowledgebase

Knowledge of University and medical center organizations, policies, procedures and forms

Keywords: University of California-Irvine, Irvine , Business/Tech Supp Analyst 2 -Client Services - FT Days - 12726-1A, Other , Irvine, California

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