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Director, Quality - Critical Care Electronics

Company: Edwards Lifesciences
Location: Irvine
Posted on: October 15, 2020

Job Description:

The Director of Quality for Critical Care Electronics will strategically develop and lead the Electronics Quality Organization including NPD and Sustaining Quality Engineering, Product Launches and Stabilization, and Global Technical Services for our Capital Care business. While working closely with Critical Care Leaders within Operations, R&D, Global Marketing, and CC Strategy, the Director will be a key stakeholder to align on strategic capital projects and investments.

Key Responsibilities:

• Direct a team with responsibilities for quality engineering activities (e.g., process and test methods validations, product transfer, process improvements, non-conformance investigation, corrective action, product disposition, complaint analysis, risk management) with overall responsibility of developing quality processes, staffing, planning, budgeting, aligning priorities, performance management, and working through managers to achieve results. Drive a culture that is focused on quality and business results. Create an environment that fosters employee motivation and engagement.

• Plan, prioritize, and direct strategic program activities including product, process, and quality projects using engineering methods (e.g., Six Sigma and LEAN methods) to align with applicable compliance standards. Lead in identifying risk, developing complex mitigation strategies, alternative solutions, resolving issues, etc. in collaboration with cross functional groups.

• Collaborate with leadership to develop operational strategy. Partner with cross-functional groups/resources to achieve tactical execution of business objectives.

• Provide technical guidance to cross-functional teams on quality engineering activities that integrate into multiple product lines and/or systems with significant complexity including root cause analysis investigations, addressing purchased component quality issues, complaint product evaluations, development and implementation of corrective actions, initiation and approval of product/process changes and disposition of discrepant material.

• Identify and lead efforts to optimize quality engineering processes and define and implement core competencies, by assessing business needs to develop, propose and implement solution options.

• Develop robust talent development and succession planning in alignment with functional growth strategies across the quality organization.

• Collaborate and align with network and COE teams in driving standardized programs and/or processes.

• Provide quality engagement to audits including resources support, technical and procedural expertise, presentation of information, and effective resolution of issues.

• Other incidental duties

Education and Minimum Requirements: Bachelor's Degree and 14 years of relevant medical device industry experience, OR Master’s degree and 12 years of relevant medical device industry experience

Demonstrated track record in people management (teams of 10 individuals or more)

Preferred Qualifications: Quality engineering leadership of class II electro-mechanical/monitoring devices, capital equipment, and medical device software

Additional Talents and General Expectations:

• Proven successful project management leadership skills

• Proven expertise in both Microsoft Office Suite and related systems

• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making

• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Expert understanding of engineering procedures while looking beyond existing methodologies and own discipline to define and resolve complex problems

• Expert understanding of related aspects of quality engineering processes and/or systems

• Expert knowledge of domestic and international regulatory requirements (e.g., FDA, GMPs, and ISO/EN standards)

• Expert knowledge of design of experiments, process capability studies, failure mode and effects analysis, statistical process control, industrial statistical methods and Lean Manufacturing

• Knowledge of financial acumen as it relates to the business as well as quality engineering

• Demonstrated ability to direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of quality engineering to the business

• Serve as core partner to senior leaders in Business Units, Functional Groups, Regions and IT

• Strict attention to detail

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Interacts with senior management, and others concerning matters of significance to the company

• Conduct business and technical briefings for senior and top management and for external representatives

• Regularly interacts with executives and/or major customers; interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization

• Dedicated to quality client service and pro-active and responsive to client needs.

• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.

• Provide leadership and direction to large cross-functional teams to successfully implement global enterprise systems and related solutions

• Develop relationships and leverage them to influence change

• Support and solicit input from team members at all levels within the organization

• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities. SDL2017

Keywords: Edwards Lifesciences, Irvine , Director, Quality - Critical Care Electronics, Other , Irvine, California

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