Front Team Member

Company: Chick-fil-A
Location: Irvine
Posted on: October 10, 2020

Job Description:

READ BEFORE APPLYING:

Thank you for your interest in career opportunities at Chick-fil-A Harbor Blvd.

In light of current county and state COVID-19 mandates impacting our operation logistics, our hiring process may be delayed in response time. All applications received during this time will receive a response from HR when possible.

COVID-19 Hiring Update: 03.16.2020 Rev: 05.08.2020

ABOUT THIS POSITION: This position is for a part-time Front of House (guest facing) team member at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a part-time, hourly, non-exempt position. Each Chick-fil-A Franchise is individually owned and operated.

This location is also hiring part-time team members in Back of House (kitchen facing). If you are interested in either part of the business, please only apply to one posting. You can mark both Front of House and Back of House on the full application page. For specific job description information regarding part-time positions in other business parts, please review their individual posting page.

Please include a resume with your application.

MINIMUM REQUIREMENTS: Part-time team member positions will be expected to regularly work four hour, six hour, or eight hour shifts, at various times within the various day parts of morning (5:30am-2pm), afternoon (11am-7:30pm), or evening (3:30pm-12am), depending on the needs of the business and store performance goals. A prime candidate will have availability during two or three of these day part times on a regular daily basis. Availability can alternate throughout the week.

Additionally, part-time team members are desired to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred. As this is an entry level position, previous work experience is not required, but it is preferred. A qualified candidate must be 16 years of age or older. This position requires a High School Diploma or GED equivalent. This requirement does not apply if you are under the age of 18. However, you must be currently enrolled in high school and be able to obtain a valid work permit if you are under the age of 18 to qualify.

MISSION: Maintain a laser focus on the guest. Create a remarkable experience for every guest every time.

AREAS OF RESPONSIBILITY: Take orders

Expedite/bag

Deliver meals to guests

Assist guests needs

Maintain a sparkling clean dining room with a welcoming atmosphere.

Monitor and clean the playground, restrooms, outdoor patio, and parking lot.

Share and answer questions about the Chick-fil-A brand, food products, CFA One app, catering, and current

marketing campaign

Collaborate with team members and fulfill our mission: Excellence Every Day & Care for Everyone

Achieve annual and 90-Day Sprint FOH Performance Goals

EXPECTATIONS:

1. Provide Remarkable Service Provide a professional and friendly guest interaction including Core 4, 2nd mile service and use the language of hospitality throughout a guest’s experience

Expedite/bag orders accurately and expeditiously ensuring seamless communication between FOH, BOH, and delivery

Effectively take orders and help answer guest questions throughout a transaction

Ensure accuracy of orders including proper food and condiments

Communicate effectively with the kitchen and to the customer about wait times

Follow procedures for confirming correct orders and ensuring the guest has all they need to enjoy their meal during

table delivery

2. Maintain a Sparkling Clean and Safe Environment Ensure a clean and inviting dining room environment which includes tables, chairs, flowers, marketing materials, condiment bars, floors, floorboards, walls, windows and ceiling

Ensure a clean and inviting restroom environment which includes sinks, toilets, mirrors, floors, walls, windows, and paper supplies

Ensure a clean and inviting playground environment which includes slides, shoe cubbies, floors, floorboards, walls, windows and ceiling

Ensure a clean and inviting parking lot environment which includes patio tables & chairs, umbrellas, floors, parking lot asphalt and landscape beds

3. CFA Brand & Product Knowledge Stay current on marketing events, sampling, and the menu

Suggestively sell and up sale to customers in line with marketing strategy

Proficient with POS technology including CFA ONE, mobile ordering, gift cards, and Apple Pay

COMPETENCIES:  A heart of service

Customer focus

Shows honor, dignity & respect for all

Professionalism

Coachability & continuous improvement

Contributing to team success

Enthusiasm

Reliability

Self-Motivation

Planning and organization

Ability to multi-task

Decision making

Communication

Adaptability

Drive for results

Integrity

Punctuality

Ability to lift up to 50 pounds

Ability to carry up to 50 pounds for brief and short distances

BENEFITS: 24 hours of sick leave per year*

1 Free meal for each shift worked that is longer than 3 hours**

50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.**

* items provided are not available until after 30 days of employment. Accrual plans begin on the first day of employment.

** items provided may include additional restrictions or requirements pursuant to the Employee Handbook.

COMPENSATION: Hired applicants can expect to make between $13.25 - $15.00, per hour †

† Pay rate will be based on availability and experience. Hours will be given based on performance. This position requires a High School Diploma or GED equivalent. This requirement does not apply if you are under the age of 18. However, you must be currently enrolled in high school and be able to obtain a valid work permit if you are under the age of 18 to qualify. About Chick-fil-A Harbor Blvd

Each Chick-fil-A franchise restaurant is individually owned and operated. This dynamic, fosters a work place culture that feels small and personal, yet has big reach and influence in the local community. Our restaurant is operated by Justin Van Schoick who is dedicated to providing a culture of excellence where the team member is cared for and provided opportunity for growth.

We believe in offering wages that start above the minimum wage because we expect above average work. In addition to competitive wages, all team members have the opportunity to enjoy some considerable cost-saving benefits; such as a free meal when you work, and a 50% discount for you and your immediate family.

A job at Chick-fil-A Harbor Blvd is more than just a job. It is a career focused platform that's dedicated to your personal growth and development. It’s a career that strives for excellence every day and care for everyone.

What to expect in your career with Chick-fil-A Harbor Blvd

At Chick-fil-A Harbor Blvd we offer outstanding incentives to top talent team members. We start with quarterly performance reviews for everyone. You will have a leadership team that is dedicated to your development every time you are at work. Your growth and performance directly impact our Vision and Mission.

We have a robust training platform, so you are fully equipped as you start your career with Chick-fil-A Harbor Blvd. We also have programs for growth and development as you progress in the restaurant. A large majority of our current leaders started as team members and worked their way up. We love teaching, training, and providing opportunities for our people!

Our company is structured to put what matters most, the people, as our highest priority. As a team member, you will work with a peer group that is committed to being excellent every day and to care for everyone. These team members will hold you accountable and work shoulder to shoulder with you serving guests with joy.

You will have a shift leader (Manager) who is available to you and will be your personal coach. Your shift leader will ensure you know all team member expectations, are properly trained, and that you have all the resources you need to be excellent at your job

Shift leaders have coaches too. They work under the store Directors to ensure operational excellence from open to close and that everyone who comes in contact with Chick-fil-A has a remarkable experience.

Finally, we have a dedicated team of Directors that run the restaurant. Each has a specific area of focus. They are responsible for the business’ performance, goals, and leading teams towards the collective Purpose, Vision, and Mission of Chick-fil-A Harbor Blvd.

Our Purpose

To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.

Our Vision

To be the standard of excellence for Quick Service Restaurants in Orange County. That is a lofty goal, but we are serious. We believe the number one thing that makes Chick-fil-A Harbor Blvd remarkable is you! That is why we seek to find top talent individuals who are joyfully hardworking, selfless, and strive for excellence in everything they do.

Our Mission

Excellence every day. Care for everyone. It's really that simple.

Keywords: Chick-fil-A, Irvine , Front Team Member, Other , Irvine, California