Customer Relations & Productivity Consultant

Company: Newbook
Location: Irvine
Posted on: September 13, 2020

Job Description:

Customer Relations & Productivity Consultant Customer Relations & Productivity Consultant About NewBook and The Role

Are you looking for an opportunity to use your current hotel industry skills without working the long shift hours?

If so, NewBook is the place for you! NewBook provides award-winning Online Booking and Property Management Systems to transform the way the hospitality and tourism industry does business.

Our Customer Relations & Productivity Team is responsible for working with existing clients to help them fully utilise our system. We are looking for 2 more superstars to join our team working full time, Monday – Friday, based at our gorgeous head office located in Bundall with views of Surfers Paradise.

Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential. To learn more about the company, please visit our website at www.newbook.cloud

Previous experience in hospitality/tourism (guest services/reservations/events) is highly regarded.

Job Tasks and Responsibilities

Building and maintaining relationships with clients and key personnel within customer companies

Completing business productivity meetings with exiting clients and offer system advice

Client account management

Up selling new tools and features

Assist management with customer complaints

Troubleshoot support issues

Assist in setting up and configuring NewBook for existing clients

Deliver basic training and support to existing clients in the use of NewBook features

Skills and Experience

Excellent customer service skills and ability to engage with clients

Ability to build strong relationships using your well-developed interpersonal and communication skills

Extremely high attention to detail

High level problem-solving skills with the ability to provide flexible and timely solutions

Strong written and verbal communication skills

Excellent presentation and vibrant personality

Experience within a Front Office/Reservations department preferred

Experience with hospitality software such as NewBook, RMS, Hirum, Opera etc is a must

Ability to self-manage and work under pressure

Sound conflict resolution, negotiation and problem solving skills

Job Benefits and Perks

If you’re looking to be part of a successful business with a great team culture and career opportunities, NewBook could be for you! If this sounds like your perfect position, apply today!

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Keywords: Newbook, Irvine , Customer Relations & Productivity Consultant, Other , Irvine, California