Twilio is growing rapidly and seeking a Senior Site Reliability
Engineer to be a part of the SendGrid Email API team, joining a
group of talented engineers who build and operate large-scale
services that provide Statistics and Analytics functionality to our
customers. With billions of emails processed every day, we work
hard making sure our services are scalable, available, accurate,
and highly performant.
Twilio is looking for a Senior Site Reliability Engineer who
lives the Twilio Magic and has experience similar to the
5+ year of experience in their craft with demonstrated skill
Ability to apply aspects of software engineering to
infrastructure and operations disciplines.
Experience with container technologies and schedulers (docker,
Experience with multi-cloud environments (aws, azure, gcp) and
cloud native service architectures.
Experience developing and operating highly distributed real time
Experience deploying and managing large Kafka clusters is a
Understanding of Agile processes (previous experience a
Coding experience in two or more of the following languages: Go,
Java, Python, Ruby, or C++ (Our core language is Go)
A tenacious learner, curious and constantly pushing the boundary
of what is possible
A highly effective collaborator, you work with your team towards
Self Driven; take complete ownership of your tasks and champion
efforts to get your tasks to completion
Bachelor’s degree in Computer Science or a related field is a
As an SRE, you will live the Twilio Magic values and:
Be an Owner: Serve as the champion of operational excellence.
Help design, implement, and operate services and features. Help
resolve technical issues/blockers as a developer on the team.
Perform thorough and thoughtful code reviews to help maintain high
standard of code quality.
Draw The Owl: Develop monitoring, telemetry, and diagnostics to
early-detect and minimize quality of service impacting events.
Develop approaches and strategies for improving our services. Be
creative, take your own initiative and solve some of our most
Empower Others: Level up team’s skills on improving performance,
availability, and performance of our services. Work with teammates
to troubleshoot/determine resolution for complex issues. Develop
tools and automation which eliminate manual activities, increase
stability, and improve visibility.
Wear the Customer’s Shoes: Help your team deliver the best
experience possible for our customers: Metrics, Alerting, Stress
Testing, Service Resiliency and Availability - these are just some
of your tools to ensure we are providing excellent service to our
The Twilio SendGrid Email API product is responsible for the
core email engine that helps deliver billions of emails every day;
and that number is constantly growing! The Email Stats team owns
systems responsible for customer facing stats and event data that
aids our customers business strategies. As one of the engineers,
you will work on challenging projects that will help you grow your
skills and career and enjoy being a part of the award-winning
places to work.
Twilio is a company that is empowering the world’s developers
with modern communication in order to build better applications.
Twilio is truly unique; we are a company committed to your growth,
your learning, your development, and your entire employee
experience. We only win when our employees succeed and we're
dedicated to helping you develop your strengths. We have a cultural
foundation built on diversity, inclusion, and innovation and we
want you and your ideas to thrive at Twilio. Where?
This position will be located in our beautiful office at 400
Spectrum Center Dr. Suite 400 Irvine, CA 92618. You will enjoy our
incredible perks: catered meals, snacks, game room, ergonomic
desks, access to our building fitness center, monthly All Hands and
You will also be part of a company that believes in small teams
for maximum impact; that strives to balance work and home life;
that understands that this is a marathon, not a sprint; that
continuously and purposefully builds an inclusive culture where
everyone is able to do and be the best version of themselves. We
seek people who naturally demonstrate our values, who are
challenged by problems, empower others to thrive, and can draw the
owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to
unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text,
chat, video and email by virtualizing the world’s communications
infrastructure through APIs that are simple enough for any
developer to use, yet robust enough to power the world’s most
demanding applications. By making communications a part of every
software developer’s toolkit, Twilio is enabling innovators across
every industry — from emerging leaders to the world’s largest
organizations — to reinvent how companies engage with their
Twilio is proud to be an equal opportunity workplace and is an
affirmative action employer. We are committed to equal opportunity
regardless of race, color, ancestry, religion, gender, gender
identity, parental or pregnancy status, national origin, sexual
orientation, age, citizenship, marital status, disability, or
Veteran status and operate in compliance with the San Francisco
Fair Chance Ordinance.
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Include a link to an application (or two!) that you’ve built
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