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Director/Senior Director, Business Performance – Diablo

Company: Blizzard Entertainment, Inc
Location: Irvine
Posted on: September 13, 2020

Job Description:

Director/Senior Director, Business Performance – Diablo City Irvine California Category Operations Diablo

Job Title: Director/Senior Director, Business Performance – Diablo Requisition ID: R002408 Job Description: Blizzard Entertainment is a community of 4,000 global employees who are passionate about not only gaming but entertainment and the technology that drives our player experience.

We are on a quest to find a legendary Director/Senior Director, Business Performance who is a master of their craft to support the Diablo franchise. The ideal candidate will partner with the design leadership to define and execute the Diablo IV business model and post-launch live service approach and support other franchise topics. Importantly, they will have a deep understanding of and empathy for our players because they are a player themselves.

The Director/Senior Director, Business Performance functions as a team lead, manages the end-to-end lifecycle of a game spanning multiple feature areas and collaborates with the game team on roadmap planning.

Covid-19 Hiring Update:  We have transitioned to a work-from-home model and we are continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Objectives

Build the capability to provide the right information, on time to support short- and long-term decision making for the direction of the Diablo franchise

Manage the post-launch business service for Diablo IV to drive acquisition, retention, and monetization while maintaining a healthy community

Define, coordinate, and execute in and out of game activities and events (e.g., pricing and promotions); propose compelling features to improve engagement, retention, and monetization; and report out on performance

Establish goals and KPIs to measure player base health and business performance. Monitor and escalate potential issues and share performance data with development, publishing, and commercial leadership

Identify discreet player segments and develop or propose initiatives to address them

Create, maintain, and optimize ethical monetization models that maximize long-term franchise revenue

Track player life cycle and acquisition funnel and execute initiatives to grow the player base

Work with commercial, publishing and development teams to develop SKU and content strategies (in and out of game)

Collaborate with production to ensure events and initiatives are executed successfully in game

Increase the repeatability of our successes by sharing best practices and lessons learned with other game teams and bring the best of Blizzard to Diablo

Competencies

Passion for the business of games, especially RPGs/ARPGs/MMOs

Deep knowledge in the key performance metrics that drive game performance

8+ years of experience including product management, live ops performance, or monetization design

Experienced manager with a history of guiding high performers to do their best work

Data-driven decision maker with intellectual humility and a passion for testing

A leader by influence who is excited to pitch in and help

Collaborative problem solver, structured and organized thinker, excellent written and verbal communications

Excellent interpersonal skills to manage complex projects with diverse stakeholders all over the world (disciplines, regions, etc.)

Integrity, excellent judgment, and discretion

Team Name:

Diablo

Get tailored job recommendations based on your interests. Location Irvine, California, United States of America Category Operations Posted Date 07/13/2020

Blizzard has a wide selection of jobs extending far beyond traditional game creation roles.

Locations

We've built our bases in locations where you'll want to live as well as work, and we've packed them with top-notch perks.

Student Programs

If you're looking for an exciting internship or a great job right out of college, this could be the place for you!

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to talentacquisition@blizzard.com . General employment questions cannot be accepted or processed here. Thank you for your interest.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

All trademarks referenced herein are the properties of their respective owners.

Keywords: Blizzard Entertainment, Inc, Irvine , Director/Senior Director, Business Performance – Diablo, Other , Irvine, California

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