If you are a strong leader, self-motivator, team builder with a
minimum of 3 years of hotel industry experience with at least 2
years at the General Manager level, a college or higher-level
education, and you are able and prepared to travel extensively,
this may be the opportunity for you!
General safety of all Hotel Investment Group guests and
associates through safety inspections and compliance, administering
of safety awareness programs and training, conducting accident
investigations when needed, and timely communication with Vice
President of Operations.
QUALITY ASSURANCE AUDITING
A Quality Assurance Auditor thoroughly inspects the entire hotel
facility, interior in guestrooms and public space as well as all
back-of-house service areas and all components of the exterior. The
QA audit also inspects the staff in every aspect of their presence
and role at the hotel, including, but not limited to uniform and
nametag policy adherence, hygiene, and appearance, friendliness and
helpfulness, adherence to all HIG policies and SOPs,
cash handling, etc. All aspects of the hotel product and service
are measured against HIG brand standards and minimum
requirements. An electronic report is created.
Each HIG hotel is expected to be QA inspected once per
month. QA falls under the purview of the Vice President of
A Training Manager is responsible for overseeing and managing
training initiatives and related programming in the hotel’s
continuing effort to deliver outstanding guest service and
financial profitability. Observations made while conducting QA
audits make excellent training topics.
TASK FORCE MANAGEMENT
The Task Force Manager assists at properties in the absence of a
General Manager and/or Department Head as needed and/or work on
operational projects for the company. Task Force Managers travel to
multiple locations and stay at properties for an extended period of
time. The Task Force Manager is responsible for the overall success
of the hotel including Revenue, Profit, Quality, Sales & Marketing,
Community Involvement, and Leadership. The Task Force Manager is
responsible for maintaining and enforcing all brand and company
standards and policies and procedures until relieved by a permanent
Ensure that each Greens hotel is maximizing the Guest and
Develop, maintain, and ensure compliance with Greens and brand
hotel operating policies and procedures.
Motivate, coach and train GMs & their teams
Managing and motivating associates and achieving overall
financial results, and guest and associate satisfaction.
Ensure proper, appropriate, and timely operations reporting and
record-keeping Greens hotels and at the corporate office.
Demonstrate a high level of integrity, take ownership of
personal and team actions, communicate effectively, promote
collaboration, nurture a positive, professional work environment,
and ensure the development of, and adherence to, Greens hotel
operations policies, protocols and SOP’s.
The ideal candidate will be:
Send a daily end of the day activity and accomplishment email to
the Greens CFO and copy to corporate team leaders.
Read daily Emails from Greens General Managers and respond as
Conduct private daily telephone call meetings with each General
Manager to review daily emails, daily flash reports, daily
activities, and performance outcomes.
Conduct monthly meetings of Department leaders and General
Managers to review operations outcomes, progress, and
Inspect Greens hotels for Quality Assurance standards.
Track Greens performance standards for each hotel. Performance
standards include: Greens Quality Assurance
Net Operating Income (NOI)
Record keeping and reporting
Supplies storage, ordering and PAR maintenance
Brand & Greens Guest Satisfaction Indices
Conduct regular and timely performance reviews of GMs.
What are we looking for?
To fulfill this role successfully, you must possess the
Willing to take responsibility and accountability for the
Well groomed and professional appearance.
Willing to work on weekends and holidays if required.
Emphatic and tolerant.
Open with praise, discreet with criticism.