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Director of Strategic Engagements (DSE)

Company: Arbela Technologies
Location: Irvine
Posted on: September 12, 2020

Job Description:

Position Title: Director, Strategic Engagements

Location : North America — Southern California preferred

Team: Client Engagement

Reports To : Senior Director, Strategic Engagements

Minimum Years of Experience : 10+ years

POSITION OVERVIEW

Arbela is seeking an experienced Director of Strategic Engagements (DSE) to join the team and lead strategic initiatives and implementation of large Dynamics projects. The DSE must have a strong background in Microsoft Dynamics 365 applications with an emphasis on D365 Finance and Supply Chain with knowledge of D365 Customer Engagement Power Platform and Microsoft Ecosystem. The DSE is responsible for initiating, directing, and implementing a comprehensive strategy that strengthens our client’s business objectives while enhancing their ability to achieve results. In this role, the DSE will build upon Arbela’s position as a trusted strategic advisor, actively engaging in the digital transformation solution through presales and delivery cycles.

The successful candidate will ensure quality and customer satisfaction in Arbela’s implementations while providing project leadership and direction for the client team and maintain the long-term partnerships.

Drive and own strategic initiatives which align with the client’s goals and strategies, whereby strengthening our organizations’ partnerships

Develop and manage positive and effective relationships with Arbela’s lead client base to advance Arbela’s goals while building our position as the Microsoft partner of choice

Represent Arbela through proactively engaging both net-new and expanding opportunities with both internal and external stakeholders

Through seasoned experience, drive industry best practices within the implementation cycle to align with strategic roadmap

Engage and maintain positive, productive relationships with client CxO’s, board members, committees, community and business leaders, stakeholders and staff

In depth solution knowledge with historical and current system capabilities, with continuous learning to stay up to date with Microsoft offerings and leverage the software to drive the best overall solutions for the clients

REQUIRED QUALIFICATIONS, EXPERIENCE & SKILLS

Bachelor’s Degree in Business Administration, Industrial Engineering, Computer Science, Computer Engineering, MIS or related field

10+ years of experience in Project Management, Relationship management/Account Management Experience

Demonstrated experience building relationships and presenting to C-level executives

Excellent communication, presentation, training, client relationship and analytical skills

Customer-oriented attitude and excellent interpersonal skills

Demonstrated ability to be highly effective in a virtual team organization

Expert on delivering ERP, SCM, and CRM solutions within the Microsoft platform

Credible knowledge across the Microsoft stack including Finance and Supply Chain and of Dynamics 365, AX 7, AX 2012 as well as working knowledge of Dynamics CE, CRM, Power Platform

Multiple examples of major enterprise services project delivery successes

Demonstrated expertise in project estimation and phase breakdown of work programs

Experience “turning around” projects that initially had significant delivery or technical issues

Familiar with agile implementation methodology

Ability to work in a constantly changing environment with limited direction

Good time management, well-organized, consistently meets commitments and creates high-level deliverables

Demonstrate strong analytical and problem-solving skills, particularly with regard to anticipating and solving problems or issues before they occur or become critical

Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damage to the relationship

Identifies high-potential employees and stimulates their growth

Self-starter with the ability to work within an operating framework

Demonstrated pre-sales ability

Ability to evangelize Arbela’s solution offerings to our clients and communicate the business impact of new products and technologies

Strong communication and social skill including:

- Authentic –demonstrating impeccable integrity and being genuine in their interactions

- Balanced – ability to morph their communication styles and relate to their audience

- Confident – strong understanding of the solution, industry and ability to know how they can help clients

- Desire – the ability to overcome obstacles and a genuine desire to help people

Travel is an integral part of this position; candidates must be willing and able to travel. Travel will be limited to 50% or less – depending on the geography.

Advise & Educate

Drive strategy, differentiation, positioning and alignment in pre-sales engagements

Strategically advise customers on best fit of technology to enhance business transformation

Understand and clearly communicate the advantages/disadvantages between all applications to the client

Keep clients up to date on product roadmaps, enhancements and deprecations

Identifying future projects and opportunities and build roadmaps to assist clients in achieving their long-term goals

Understand and communicate the client’s vision and needs across Arbela

Continuous education and self-development around the Microsoft ecosystem: stay up to date on ERP, CRM, BI & Analytics, Power Platform, IoT capabilities, etc.

Learning how to position and capitalize different capabilities such as: industry specific benefits within an application, capabilities within the ecosystem, etc.

Stay up to date on the latest releases of each technology: what’s been added, deprecated, enhanced and what’s ahead and understand how our clients can benefit from them

Become an industry thought leader through various channels both inside and outside of the partner network

Be able to quickly learn the client’s business

Relationship

Client

-Be the trusted Strategic advisor to the client

-Build relationships with decision makers and key personnel at the client

-Create relationships with all levels of the organization to enhance influence

-Provide project estimates and high-level project plans for work

3rd party Vendors

-Manage any 3rd party partnerships to ensure smooth delivery any strong relationships

Internal

-Develop relationships within internal teams in both sales and delivery

-Provide strategic guidance, mentorship, continuous learning and knowledge-sharing to elevate the skillsets within our organization

Project Sponsorship

Ensure client project goals and strategies are achieved through the right solution designs and business process re-engineering

Report on the client total program across all projects and roadmaps

Ensure all potential deals are captured in Arbela systems for tracking purposes

Project Sponsor Responsibilities include:

- Reviewing key project documents

- Escalation resolution and strategic course corrections

- Engagement management

- Participate in Steering Committee meetings

- Authority and oversight of 3rd parties, PM’s and SA’s to ensure client goals and strategies are met

throughout the project

Cross/Upsell services which align with strategic roadmaps and realize clients goals and strategies

Position Arbela as the trusted partner and advisor:

Recommending and vetting third party solutions

First point of contact for both digital and business transformation

Dynamics 365 F&SC/AX Certifications

CRM knowledge and implementation experience

Microsoft Catalyst Certification

Other certifications such as:

- PMP Certification

- APICS

- Prosci

Contact Information

Direct: +1 (949) 291-4777

US Only: +1 (888) 319-4439

Fax: +1 (310) 626-9468

info@arbelatech.com

Dynamics Communities Summit

October 6-9, 2020

Nashville, TN

Learn more >>

Keywords: Arbela Technologies, Irvine , Director of Strategic Engagements (DSE), Other , Irvine, California

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