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University of California-Irvine: Access/Senior Access Representative - Patient Access Center - F/T -

Company: University of California-Irvine
Location: Irvine
Posted on: September 11, 2020

Job Description:

Updated: Aug 27, 2020 Location: Orange Job Type: Department: Patient Access Center Job Description: UC Title:ACCESS/ACCESS REPR SRReports to:Patient Access Services Supv 1Cost Center:Patient Access Center (428571) FLSA:NonexemptJob Code:009098Shift:Not Applicable Position Number:40322562Working Title:Access/ Senior Access RepresentativeBargaining Unit:AFSCMEDate Created:12/21/2019Hours:40FTE:1 Position Summary:The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff. Salary Range: MinimumMidpointMaximumHourly Rate$20.46$24.95$27.66This position may be filled as an Access Rep or a SR Access Rep Required Qualifications: Demonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of medical terminologyDemonstrated knowledge of insurance programs and/or government programsAbility to establish and maintain effective working relationships across the Health SystemAbility to maintain a work pace appropriate to the workloadMust demonstrate customer service skills appropriate to the jobExcellent written and verbal communication skills in EnglishMust possess the skill, knowledge and ability essential to the successful performance of assigned dutieMinimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experienceworking in a call center (Access Rep)Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experienceworking in a call center in a healthcare setting ( SR Access Rep) Preferred Qualifications: Demonstrated experience working with a patient registration software systemBilingual skills in English and Spanish and/or VietnameseKnowledge of University and medical center organizations, policies, procedures and forms

Keywords: University of California-Irvine, Irvine , University of California-Irvine: Access/Senior Access Representative - Patient Access Center - F/T -, Other , Irvine, California

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