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IT Support Lead

Company: Blizzard Entertainment Inc.
Location: Irvine, CA
Posted on: June 5, 2020

Job Description:

TITLE: IT Support Lead

REQUIREMENTS: 3 years of experience in the job or 3 years of experience as an IT Technician, IT Controller &/or Information Systems Manager or in a related occupation.

JOB DUTIES: Lead a team of Support Specialists to ensure high volume and high turn around for ticket resolution, escalation, and communication while maintaining high service quality. Receive or assist in escalations from support specialists and end users on tickets, hotline calls, and projects. Identify, create, and enforce IT company processes and policies. Evaluate new and updating technologies Setup and support all company events.

CONTACT: Please send resume ref#19161/contact K. Jones for an appointment.

Blizzard Entertainment Inc.

PO Box 18979

Irvine, CA 92623

Jobsite: Irvine, CA (Full-time position)

Keywords: Blizzard Entertainment Inc., Irvine , IT Support Lead, Other , Irvine, CA, California


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