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Implementation Specialist - Irvine, CA

Company: Kelly
Location: Irvine
Posted on: May 22, 2020

Job Description:

Implementation Specialist Irvine, CA Client is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use Client's proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy-as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today Client is helping nearly 1,500 brands around the globe. Client is looking for a high-performing SaaS Implementation Specialist to work within our Implementation Team. The ideal candidate is someone who considers themselves to be a 'jack of all trades' type of person who is capable of providing all aspects of set-up and initial support for Client's SaaS products/services and can handle a fast-paced, ever-evolving work environment. If you can adapt to constantly changing priorities, and are experienced in wearing many hats, you may just be the perfect fit. -- The SaaS Implementation Specialist is responsible for delivering implementations for new and existing customers for all Client products and services. The SaaS Implementation Specialist is responsible for understanding our customers, their needs, their business processes, and their challenges in order to guide them through the process to implement and adopt Client solutions. The Implementation Specialist will be expected to provide a top-notch onboarding experience that aligns with and exceeds each customer's objectives, goals, and expectations. They are vital to ensuring Client makes a great first impression in order to set up a customer for long term success and partnership. Each SaaS Implementation Specialists will partner with customers while working in lockstep with the Customer Success Managers ('CSM') to achieve a best in class customer onboarding experience. -- The Implementation Specialist seeks to establish a healthy customer relationship from the start with each implementation they deliver. They advocate on behalf of the customer during the implementation phase and will achieve this by working closely with each CSM to meet customer satisfaction goals. -- Responsibilities: Managing a portfolio of onboarding implementations for all Client products Implementing technical aspects of a delivery end-to-end with minimal escalation Ability to understand when to escalate implementation risks to the appropriate individual or team when necessary Leveraging existing processes and tools efficiently and effectively Ensuring projects are delivered on time and without issues Delivering exceedingly excellent onboarding experiences consistently Maintaining the standards of excellence while following implementation best practices and process as defined and established by Implementation Manager and Client Identifying opportunities to enhance procedures as needed to improve overall customer experience Maintaining cross-functional relations with partnered CSM for each delivery Meeting goals and targets established by Implementation Manager Providing metrics and data as needed Utilize technology (CSS, JavaScript) effectively to create simple widgets when applicable Vet feeds accurately to ensure accurate ingestion into the Client system with expected results Properly review the scope of initial implementation requirements to meet customer expectations upon delivery Redefine scope when necessary to meet customer expectations and align with sales on mitigation steps Demonstrate how implementation meets customer's goals through training and documentation Consistently route tasks and issues to the proper team in an accurate and efficient manner Identify feature requests that would enhance the overall customer experience across all Client product lines Help with integration and deployment to ensure that customer needs are met, and any issues are resolved in an expedient fashion -- Basic Qualifications: Self-starter that can work autonomously but also thrives within a team environment Reliable and hardworking who takes pride in producing great work for our teams and customers Ability to use a computer like a pro 2+ years of experience as an implementation specialist or relevant experience at a SaaS-based organization Experience in managing a high volume of projects with cross-functional teams Experience interfacing with customers in the B2B space Experience working with technical agencies, consultancies, and vendors Proven ability to diagnose and resolve issues Excellent oral, written, and interpersonal skills Familiarity with technical concepts like front end, back end, data feeds, etc. Proven track record of getting stuff done -- Preferred Qualifications: Bachelor's degree Prior experience as a technical project coordinator Strong knowledge of eCommerce and retail Knowledge of JavaScript, CSS, SQL, Excel -- Why Kelly -- ? By partnering with Kelly-- IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. ]]

Keywords: Kelly, Irvine , Implementation Specialist - Irvine, CA, Other , Irvine, California

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