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EHR Implementation Specialist

Company: UnitedHealth Group
Location: Irvine
Posted on: May 21, 2020

Job Description:

POSITION DESCRIPTION

The EHR Implementation Specialist will assist in the rollout of EHR and Practice Management projects and may function in one or more of the following capacities: training, support for system implementation, workflow re-engineering, change management and go live support.
In partnership with team members and in line with the project plan, the Implementation Specialist will interact directly with providers, managers and office staff members and serve as the main point of contact.

PRIMARY RESPONSIBILITIES:

- Develop strategic and focused implementation assessment in accordance to assigned projects
- Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a Next Gen Certified Professional and subject matter expert in the functionality of the electronic medical records and electronic practice management systems
- Serve as main point of contact and application subject matter expert for the Physician offices during the implementation process and post implementation process; on site go-live support and post implementation phase, including optimization
- Analyze and document current and proposed clinical workflows, as they pertain to the implementation of electronic practice management and electronic medical records software
- Analyze, evaluate and make recommendations and/or alternatives that address existing and potential areas of improvements in physician office operations
- Facilitate the management of end user expectations
- Redesign existing workflows to leverage the NextGen application and document, review and train future state workflows
- Validate and implement customized training curriculum as necessary Document implementation decisions and configuration approach
- Directly and remotely support the physicians and physician office staff in the use of the software
- Play a key role in the planning, design, development and deployment of new application modules and enhancements to existing applications
- Perform and/or coordinate in-depth tests, including unit and integration testing
- Utilize the ticketing software provided to adequately document issues
- Correctly status and prioritize issues
- Resolve issues directly and remotely utilizing training and provided documentation
- Follow established escalation and notification procedures Provide regular status updates to Director of EHR Implementation and/or project manager for all assigned tasks

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: UnitedHealth Group, Irvine , EHR Implementation Specialist, Other , Irvine, California

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