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IT Help Desk Support

Company: ConsultNet, LLC
Location: Irvine
Posted on: March 28, 2020

Job Description:

IT Help Desk Support Location Irvine, CA Start Date Feb 3, 2020 Apply Now Sign Up For Job Alerts Email Job Refer a Friend Apply with LinkedIn Job Description IT Help Desk (Tier 2) Irvine, CA Contract to hire Pay up to 24 Want to join a company that is always evolving and growing, incorporating the latest technology as well as being committed to ensuring a positive cultural environment? With more than hundreds of franchises globally, my client is restructuring the IT Department and looking to retain awesome IT Help Desk people! If you have thought about making a move, been searching for a strong company to join and want to be on a team of passionate, innovative and successful people...APPLY NOW!! If you are driven, organized and can mutliple task while working a fast paced Help Desk and match the skill set required... APPLY NOW!! Key Job Duties Must maintain a high level of customer service at all times with all company employees Responsible for the overall maintenance, updates, and changes to the POS System, inclusive of Micros POS, database and configuration made through the Micros Enterprise Management System Manage POS change requests working directly with Marketing and Operations leadership Source, test and implement new version of software Manage and collaborate with internal customers and external vendors alike, to build effective relationships Assist customers and fellow employees with troubleshooting support regarding POS and other technology systems Offer support for helpdesk ticket system Help build, support, and optimize best practices for IT Operations Troubleshoot devices and systems, hardware, and software Document all system performance issues Follow maintenance protocols to ensure systems are secure and ready for users Perform all other duties as assigned or required Qualifications BS in Computer Science or similar, associated certifications 5+ years with technical systems (Micros Bypass POS) 3+ years experience with MICROS POS systems and experience with PCI DSS solutions Familiarity with Digium phone systems Strong QA knowledge Must be analytical and possess problem solving Exceptional verbal and written communication skills with good listening skills The IT Help Desk Support person is responsible for the development and maintenance of store technology along with technical support at the Corporate level. Id 20-00219

Keywords: ConsultNet, LLC, Irvine , IT Help Desk Support, Other , Irvine, California

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