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IT Support Specialist I-ll

Company: Vaco Technology
Location: Irvine
Posted on: March 28, 2020

Job Description:

IT Support Specialist I II Irvine, CA maps?q19301+Campus+Drive+Santa+Ana+CA+92707 Summary The IT Support Specialist I II position is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients. Responsibilities Include but are not limited to Duties include the following (other duties may be assigned as required by management) Serve as the initial point of contact for IT requests. Manage IT support requests utilizing ticketing system resolve or escalate issues accordingly. New employee onboarding accounts creation workstation and mobile device setups and configuration. Install, manage and troubleshoot various SaaS and on-premises software systems such as G Suite, Office 365, Quickbooks, , Corridor, Flightbridge, etc. Manage and troubleshoot VoIP phones Trouble shoot existing low voltage wiring and run new cables as needed. Provide end-user support as needed hardware and software troubleshooting email wireless connectivity MS Office applications printing connectivity issues, etc. Document all incidents in ticketing system Update and maintain knowledge and configuration management databases Coordinate wexisting vendors and service providers Assist w IT infrastructure projects Identify user needs, provide end-user training as appropriate Participation in the development and improvement of processes and internal controls. Maintaining a positive relationship with customers and vendors alike. Highly Desirable Office 365 experience Experience with VOIP Experience w Active Directory and Windows Server environments Knowledge of Ubiquiti Unifi Knowledge of networking and firewalls Industry certifications N+, Sec+, CCENT, MCP, ITIL Requirements 5+ years of IT support experience Excellent customer service and communication skills Experience with desktop and mobile support, configuration and setup Windows OS, Google Chrome OS, iOS, and Android. Ability to adapt to changing needs while responding quickly and positively. Ability to plan, prioritize, and complete assignments within deadlines. Must have a valid driver's license. Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year. Must be a highly motivated and organized, as well as have extreme attention to detail. Be able to pass a pre-employment background check and drug test. Must be able to work nights, weekends, and holidays as needed - we're a firm believer in worklife balance but the nature of IT will sometimes require after hours work.PandoLogic. Keywords: IT Support Specialist, Location: Irvine, CA - 92604

Keywords: Vaco Technology, Irvine , IT Support Specialist I-ll, Other , Irvine, California

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