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Front End Collector

Company: CIG Financial
Location: Irvine
Posted on: February 16, 2020

Job Description:

Position:--Front End Collector Location:--Irvine, CAReports to: Supervisor of Collections--CIG Financial LLC has been in business since 1985 and specializes in the field of auto lending, developing long-term relationships with franchise and independent dealers and generating quality receivables. CIG Financial's national headquarters is located in Irvine, CA, with over 120 employees doing business in 19 states. CIG Financial is in a small group of non-prime lenders that havesurvived the recessions of the past 30 years. Our stability is due to strong leadership that works toward stable, consistent growth and a dedication to treating our customers and employees with courtesy, respect and professionalism.--CIG Financial is currently seeking a Loan Counselor to join one of the best non-prime auto lenders in the industry in the market. The ideal candidate is an industry leader, seeking a positive work environment with unlimited income potential.--POSITION SUMMARYThis position is responsible for collecting and resolving active customer accounts that have become delinquent. This position reports to the Supervisor of Collections. This individual will primarily interact with delinquent customers third party references or contacts, and repossession agenciesassigned to recover vehicles on delinquent accounts. This individual also interacts internally with other CIG Financial departments in the course of arranging repossessions, delinquency management, and loss (charge off) administration.The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position's areas of responsibility. The associate will perform all duties in accordance with CIG Financial policies and procedures and all state and federal regulations. This position requires working a variable schedule, which will include late evening and occasional weekends, as directed by management. The compensation for this position includes a potential monthly bonus based on cured delinquent accounts. ESSENTIAL DUTIESMake outbound contact attempts with delinquent customers by telephone, email, and texting to negotiate acceptable payment arrangements with delinquent customers.Handle inbound contacts from customers involving a variety of issues, including delinquent payments and general inquires.As necessary, perform skip-tracing activity on delinquent accounts for potential leads on customer or vehicle location.Maintain or exceed production standards as established by management for accounts worked, calls handled, and payment arrangement effectiveness.--Escalates risk issues to management, as appropriate.--ESSENTIAL KNOWLEDGE, SKILL & LICENSES:Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, accessible and impactful manner.Must demonstrate superior listening skillsProficient in the use of computer systems, including loan servicing systemsStrong skip-tracing techniques, including proficiency in the utilization of external data sources.Thorough understanding of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act.Ability to organize various tasks and prioritize workloads while managing to deadlines.Self-motivated, comfortable working independently, with strong attention to detail.Bilingual in English and Spanish is preferred but not required.--EDUCATION AND/OR EXPERIENCE:High school degree or GED is required.Previous experience in the consumer financial services industry is required, and automobilefinancing experience is preferred.Previous consumer debt collection experience with a skip-tracing component is required.--MACHINES,OFFICE EQUIPMENT & SOFTWAREWeb navigation and/or web-based software applications.Personal computer: Microsoft Word, Excel, Power Point and Outlook.10-key calculator and QWERTY keyboard skills.Copier, faxing & other general office equipment.--PHYSICAL DEMANDSContinuous use of personal computer/monitor/keyboard.Physical Demand: None. Amt./Frequency: N/AJob Type: Full-time with benefits (Medical, dental vision, paid time off, holidays)

Keywords: CIG Financial, Irvine , Front End Collector, Other , Irvine, California

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