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Enrollment Representative

Company: NextGen Healthcare
Location: Irvine
Posted on: January 16, 2020

Job Description:

Job Title
Enrollment Representative

Requirements
Job Responsibilities

* Create and complete enrollments for new or existing clients, timely and accurately.

* Validate information needed to successfully complete enrollments without any errors.

* Complete QC of enrollments before submission to insurance payers.

* Mail and track packets sent to clients and/or insurance payers.

* Responsible to provide clients with timely updates on the status of their enrollments.

* Responsible for using multiple online portals to complete responsibilities

* Update enrollment progress in client facing and internal tracking applications.

* Communicate clearly and concisely in person and via e mail or telephone.

* Answer inbound Enrollment phone calls from clients and internal client support teams.

* Ability to navigate a computer while on the phone.

* Responsible for effectively researching and resolving issues with enrollment.

* Look for opportunities to improve processes.

* Coordinate \\"go live\\" time tables with sales and support groups.

* Maintain various payer enrollment procedures by following SOP.

* Work with support on technical issues that may arise from improper enrollment or enrollment changes.

* Ability to multi task, this includes ability to understand multiple products and multiple levels of benefits within each product.

Required Qualifications

* 2 plus years of Customer Service experience.

* Effective written and verbal communication skills.

* Demonstrate problem solving and researching skills.

* Strong organizational and interpersonal skills.

* Experience with Microsoft Excel (document creation, editing, sorting, saving, and storing)

* Experience with Microsoft Word (document creation, editing, sorting, saving, and storing)

* Experience with Microsoft Outlook (email organization and calendar scheduling)

* Proficient with PC's and in Windows based environments.

Preferred Qualifications

* Provider enrollment experience

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

Job Description

Why not work somewhere better? The road to better starts with a single step. Join us on our relentless quest to improve the lives of those who practice medicine and those they care for. Our goal? Healthier patients, happier providers and happier employees. Please visit our website at: www.nextgen.com.

Work directly with clients and payers to ensure that enrollment is completed for successful electronic claims submission.

Regular / Temp
Regular.

Keywords: NextGen Healthcare, Irvine , Enrollment Representative, Other , Irvine, California

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