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Service Advisor

Company: Tuttle-Click
Location: Irvine
Posted on: December 4, 2019

Job Description:

The Tuttle Click Automotive Group has been in business in Southern California since 1946 and prides itself in providing exceptional customer service. We are currently in search of candidates that will help us continue to provide an excellent level of customer service. Come join an excellent, award winning organization that has established itself as perennial powerhouse in the Automotive industry. Tuttle Click Automotive Group has been the recipient of 2018 FCA Customer First Award for Excellence. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We offer an excellent benefit package and a great working environment. Here are just a few of our benefits: Medical, Dental and Group Life Insurance Paid Time Off and Holidays 401k Employee Discounts for sales, service and parts Shoes Reimbursement Program Job Advancements Experienced Management and Supervision that includes continual "in house" Training and Support to improve skills and income Friendly, Team Oriented Environment " Accurately completes all paperwork related to the service needs of the customer. Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work. Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle. Clearly and concisely answers telephone inquires of customers, vendors and co-workers. Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval. Safely drives vehicles on pre-established evaluation routes. Inspects vehicles physically, visually and auditory; identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior. 2 years of Dealership Experience Reynolds & Reynolds or Era Ignite experience is a plus. "PandoLogic. Category: , Keywords: Customer Service Representative

Keywords: Tuttle-Click, Irvine , Service Advisor, Other , Irvine, California

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