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INSIDE SALES & CUSTOMER SUPPORT REPRESENTATIVE

Company: Experis
Location: Irvine
Posted on: November 11, 2019

Job Description:

Inside Sales & Customer Support Representative Essential Job Functions:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

  • General
  • Maintain a high level of professional communications
  • Ensure operational activity is executed in a timely and efficient manner
  • Complete miscellaneous administrative duties as needed and perform other related responsibilities as required
  • Computer Skills: Microsoft Office (Word, Excel, Power Point, and Outlook)
  • Logistic Coordination & Inventory Management:
    • Receive, review and submit invoices and shipping documents for the importation of our client's products
    • Ensure the daily shipping plan is created and distributed to multiple origin points nationally
    • Packing correctly and safety for shipping products.
    • Act as a liaison for day to day tactical execution between our company, carriers, and customers
    • Communicate effectively with multiple operational levels to ensure timely pick-up and delivery of our client's products.
    • Stock of products and warehouse management under supervisor's management; checking and review the correctness with database with timely manner, maintain 3S (Sorting, Setting-in-Order, Shining) of warehouse area.
    • Assist service representatives, salesmen Administration manager with necessary products information
    • Interact with team lead as necessary to ensure on time deliveries and avoid unnecessary costs
    • Utilize company databases effectively to optimize efficiency and be as self-sufficient as possible
    • Logging all transaction to company databases
    • Identify and resolve issues related to products shipments and deliveries
    • Customer Support
      • Manage a multi-line telephone system.
      • Providing assistance and training to customer on the information; technical, pricing and availability of our client's product lines
      • Ascertain customer information and forward them on to the appropriate are for support
      • Maintain all logs and reporting documentation as required
      • Perform other duties as assigned.
      • Maintain customer information in regards surveys and record them in the system
      • Ability to apply critical thinking in order to manage difficult customer situationsMinimum Requirements:
        • Diploma and upper, Bachelor's Degree from an accredited university is preferred
        • Previous experience in logistics/supply chain is preferred
        • Over 5 years of experience in electrical and mechanical products knowledge or customer call representative is preferred.
        • Ability to work independently as well as on a teamWork Environment: Spends time in office setting or standing work at warehouse are primarily. Exposed to possible hazards including and not limited to high noise, heavy equipment, and other automated and manual machinery. Physical Demands:Total 8 hour work schedule, may have overtime as needed. Lifting or moving up to 50lbs.APPLY NOW BY SENDING YOUR RESUME TO jaime.favaloro-duran@experis.com. Experis is an Equal Opportunity Employer (EOE/AA) - provided by Dice

Keywords: Experis, Irvine , INSIDE SALES & CUSTOMER SUPPORT REPRESENTATIVE, IT / Software / Systems , Irvine, California

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