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Field Technical Specialist- VRF

Company: LG Electronics USA
Location: Irvine
Posted on: October 12, 2019

Job Description:










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Position Description












Field Technical Specialist- VRF



Location



Irvine, California



Department (Org 2)

AS CAC S20212



Job Requisition

23340




Apply Now







Company:LG Electronics U.S. (LGEUS)


Job Function:Engineering

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life's Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Field Technical Specialist at LG Electronics US, Commercial Air Conditioning Division

Responsibilities


  • Provide direct technical guidance via phone and email for HVAC Contractors and Applied reps to facilitate timely resolution of system issues and insure customer satisfaction.

  • Arrange for and facilitate supervised technical assistance for HVAC Contractors and Applied reps for unresolved technical issues..

  • Utilize and instruct HVAC Contractors and Reps in utilization of LG proprietary troubleshooting software.

  • Interact directly with Applied reps for coordination of jobsite visits

  • Perform critical software and hardware service updates to equipment in inventory or in the field as required

  • Utilize and instruct HVAC Contractors and Reps in proper execution of LG proprietary software for the purpose of assessing equipment selection and application.

  • Review and analyze application of VRF equipment which includes load verification duties as needed.

  • Interface with building owners, general contractors, and service technicians on technical matters.

  • Schedule and conduct onsite commissioning and installation support of LG commercial VRF HVAC equipment for LG Sales channel partners

  • Research and provide accurate technical information for use in the development of technical training material.

  • Generate and conduct technical training sessions in both classroom and jobsite settings.

  • Conduct technical review and guidance for factory literature and distribution of technical service bulletins.

  • Network with regional sales staff fostering technical relationships within respective coverage regions.

    Qualifications;


    • Bachelor or Associates Degree preferred

    • Minimum 10 years' experience in the HVAC field or in a technical support role

    • Travel up to 65%

    • Excellent communication skills and interpersonal skills to interact effectively with diverse client

    • group.

    • Ability to troubleshoot in depth service issues via phone and onsite

    • Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures.

    • Ability to write reports and business correspondence.

    • Ability to read and edit technical drawings/prints.

    • Ability to effectively present information and respond to questions from management, clients and customers.

    • Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly.

    • Ability to anticipate and solve practical problems and resolve issues

    • Self-starter with the ability to work both independently and within a team.

    • Ability to effectively communicate ideas and properly describe problems and solutions.

    • Ability to effectively handle multiple tasks

    • Well-developed planning, organization, analytical, and decision making skills.

    • Proficient computer skills, such as Excel and PowerPoint.

    • Ability to produce clear, timely and concise documentation and have well developed problem solving skills

      Physical Conditions


      • Required regularly to sit, talk, and listen.

      • Required to stand, walk, use hands to pick up, handle or feel and reach with arms.

      • Ability to climb ladders

      • Must be able to travel on business occasionally and work beyond normal work hours as necessary.

      • Must be able to lift boxes and/or equipment of up to 30 pounds.

        #LI-GJ1

        LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

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Keywords: LG Electronics USA, Irvine , Field Technical Specialist- VRF, IT / Software / Systems , Irvine, California

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