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Desktop Support Technician

Company: Genesis10
Location: Irvine
Posted on: October 11, 2019

Job Description:

Genesis10 is seeking a Desktop Support Technician for a contract position with our client in Irvine, CA. Summary: Provide technical support to internal clients, primarily in person, and ensure the optimal client experience through a) superior service, b) quality resolution, c) returning the client to productivity as quickly as possible and, d) adhering to signed service level agreements with Business Units. Responsibilities: o Resolve client technical issues: * Provide in person, phone, or electronic technical support as appropriate for software (internally developed applications, productivity applications, computer operating systems, and internet applications) and hardware (printers, desktops, laptops, drivers, monitors, and MHDs). * Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation * Isolate and determine root cause of technical problems escalated from the Service Desk based on client input, Service Desk analysis, and remote management technology * Determine business impact of problem based on Business Unit criteria * Interact with internal and/or external escalation resources to resolve complex technical issues * Answer questions surrounding the installation, usage, and training on hardware and software products. * Record pertinent information about all incidents and resolutions to ensure client satisfaction * Support PC deployment and end user move/add/change (MAC) processes including new PC setups, workstation configurations, PC reimaging * Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems * May assist with the testing of new or upgraded PC software and hardware releases as requested * May work on projects or tasks to develop and/or address process improvements, customer service, training, knowledge transfer, reports, and documentation * May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization * Participate in acquisitions & integrations as required: * Assist with PC deployments at remote sites * Educate new partners about IT processes and applications * May lead the migrations and knowledge transfer to local resources * May train business unit leaders and escalation partners on service level agreements * May travel to assist remote business units with desktop service requests during migration of business units into Shared Services o Other responsibilities and tasks as assigned by Management Qualifications: o Bachelor's Degree o 2+ years of IT experience with a Bachelor's Degree o Some IT Experience with a Master's Degree o Must have experience supporting: * Microsoft Windows * Microsoft Office & Outlook * Web-based applications * Wireless networking * Hardware components of a PC o Dell hardware certifications o A+ Certification and/or any Microsoft Certified Professional from the MCSE track o ITIL Foundation Certification o Experience using or supporting the following applications and technologies: * Windows 7 * Windows 10 * Virus Protection * Desktop Encryption (i.e. DDPE, BitLocker) * Microsoft Outlook 2003 & 2010 * Microsoft Office 2003 & 2010 * Office productivity tools * Conferencing and Audio/Visual technologies * Remote desktop management tools * Familiarity with Microsoft Exchange * Active directory administration * Virtual private network * TCP/IP * Mobile Handheld Devices -BlackBerry, iOS devices, Android devices * Mac OS X * Mac Book If you have the described qualifications and are interested in this exciting opportunity, apply today! As the #3 ranked firm for Business and IT consulting in Minnesota, we offer a variety of opportunities whether you are looking for contract, contract-to-hire, or permanent positions. Let's connect today! Benefits of Working with Genesis10: o Medical and dental insurance available- including HSA o Bi-weekly payroll o Established consultant re-marketing program with our 50+ local clients! o 401k plan o Delivery Director for employee success and support o Referral program with the opportunity to earn additional income About Genesis10: Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V" #DIG10-MN - provided by Dice

Keywords: Genesis10, Irvine , Desktop Support Technician, IT / Software / Systems , Irvine, California

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