Senior Infrastructure System Administrator
Posted on: September 13, 2018
Job ID: 33465
Senior Infrastructure System Administrator
Our client is looking for a Sr. Infrastructure System Administrator to join their team in Irvine, CA. This position is responsible for the daily activities of Technology Operations; Tier 2 and 3 production support; MAC's (device Move, Adds & Changes), Break-Fix, Lifecycle Management, and Major Incident resolution including both centralized and local technical support of advanced voice, desktop, LAN, WLAN, VLAN, and WAN technologies.
Senior Infrastructure System Administrator Responsibilities
7x24x365 Production Operations and Operational User support at centralized, regional based site(s).
Responsible for ensuring proper escalation to 3rd-level TSO teams; Engineering, Architecture and Applications.
Develops relationships with regional customers so that IS/IT infrastructure services are provided according to regional business need with priority and special emphasis placed on production systems, production incidents and emergencies in this descending order of importance.
The successful candidate will have demonstrated experience working in a distributed environment working with local and geographically distributed team members and teams.
The scope of activities include but, are not limited to technological production systems service and support and those activities associated with such Production Systems (network, telephony, laptops), end-user devices (desktops, thin clients, tablets, mobile devices, etc.).
Additional responsibilities include 7x24x365 on-call and on-site support, technology lifecycle replacements, technical skills development, operational effectiveness and management of day-to-day tasks and assignments.
Responsible for the Service and Support of the production systems, end-user devices, and supporting infrastructure centralized, regional based site(s).
Key Production Areas of support: Network, Telecom, Desktop; Break Fix, 7x24x365 Production On-Call, End User Device Moves/Adds/Changes, Service Requests.
Closet Maintenance: UPS Support, Cable Patching, Cable Punch-Down, Wireless Infrastructure, Vocera Support, Switch Port Activation, Port Turn-up, Lifecycle Hardware Replacement, Local Data Center Hands-On Support, Vendor Onsite Coordination, SOP execution and modifications, and Current-State and Knowledge-Based Article Creation.
Implements technology solutions to meet customer requirements with a balanced view towards performance, availability, data security, and cost effectiveness.
Collaborates with other IS teams to meet the needs of the company.
Responsible for the development of current state documentation and knowledge base articles for deployed technology solutions.
Updates documents regularly, and maintains accurate documentation on system performance and operational activities.
Responsible for self-managing the daily activities of support, process, and project activities.
Escalates issues and/or problems on any customer impacting work to their direct manager.
Responds to tickets, service requests, and alerts from monitoring systems.
Monitors appropriate work queues and takes action.
Provides support to vendor activities and vendor service deployment, including telecom/network circuit installations, outages, and maintenance.
Ensures availability and viability of deployed technologies through equipment lifecycle management in accordance to established standards.
Manages prioritization of work in accordance to established service level agreements.
Provides spot end-user training as necessary.
Patches and updates to infrastructure systems.
Executes standard changes as managed by change control. Functional escalation point and mentor for Tier 1 Service Desk personnel.
Support, manage and resolve Major Incident events System patching and standard changes.
Advocates Technology Operations goals and commitments; understands the vision and is able to deploy that vision through functional areas.
Knows when to proactively communicate with leadership about issues and problems that exist in their own functional area.
Develops effective working relationships at all organizational levels.
Maintains technical fluency and works to increase knowledge and skills.
May be required to travel up to 25% of work schedule.
Knowledge, Skills, and Abilities Technical support skills of Production and Technology Operational Service and Support.
Senior Infrastructure System Administrator Qualifications
Education: Graduate degree in Computer Science, Electrical Engineering, Information Systems or related discipline, or, Associate's degree with two-years-experience is preferred, or, an equivalent combination of education and/or experience.
Level 3: Minimum of ten (10) years of direct experience related to the duties and responsibilities specified as a multi-discipline specialist in network, telephony, and desktop in a 24x7 environment and considered an expert in the performance of two or more disciplines.
License/Registration/Certifications: One or a combination of the following: Avaya certifications and/or expertise around the Avaya call manager and applications which interface with Avaya platforms, including: Contact Center, CMS, Modular Messaging, Call Recording, wireless endpoints (Vocera and Spectralink), and VoIP.
Cisco and Juniper certifications and/or expertise.
Microsoft certifications and expertise.
HP Desktop certifications and expertise.
Strong knowledge of Information Technology best practices in the following areas: Wide and local area networks Wireless technologies and networks Telephony, including voice over IP and wireless products such as Spectralink and Vocera Desktop Devices, including Microsoft operating systems.
Server technologies, including virtualization and Windows servers Detailed knowledge regarding core vendor strategies in area of technical accountability.
The ability to work in and through challenging situations with both internal and external customers.
Proven ability to develop effective working relationships at all organizational levels.
Ability to work effectively with other parts of the IT organization (e.g. Applications, Architecture, Engineering, Service Center and Program Management).
Strong attention to detail and analytical skills.
Demonstrated long and short-range planning skills.
Ability to organize multiple tasks, schedules and meet shifting priorities.
Ability to identify and implement changes and improvements that accomplish long-range objectives.
Proactive identification of ways to enhance or improve service delivery to customers and technology standards.
Proficiency with the Microsoft-Office suite of products.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
Keywords: VanderHouwen, Irvine , Senior Infrastructure System Administrator, IT / Software / Systems , Irvine, California
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