Technical Support - Desktop Support, Troubleshooting
Posted on: September 10, 2018
The IS Support Analyst II provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.
Job Core Responsibilities
Performs a range of complex work to establish and maintain information systems, databases and interfaces to meet business objectives and strategies
Provides a range of expertise in day-to-day consultation, training, trouble-shooting and problem-solving for internal computer users
Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity
Identifies and addresses complex usability problems, while monitoring and managing user account
Trains end-users in the use and applicability of various computer systems and hardware
Acts as a lead on Information Services projects, performing analysis and implementation of multi-function office systems
Analyzes existing systems and/or user needs and makes recommendations for increased efficiency to meet business needs
Other responsibilities as assigned
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
3-5 years relevant experience
Specialized technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users
Excellent analytical skills and judgment to proactively identify and solve complex problems
Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
Effective interpersonal, verbal and written communication skills to drive tasks to completion Proficient in Microsoft Office Suite and database management tools
Required Skills: MS-OFFICE; WINDOWS 7; WINDOWS 10; DESKTOP SUPPORT, TROUBLESHOOTING; IMAGING ; GHOST OR MDT; WSUS; PDQ.
Don't hesitate! Submit your resume today.
SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.
(No third parties, please)
(H1 sponsorship currently unavailable)
(Local candidates only, please) - provided by Dice Desktop Support, Troubleshooting
Keywords: SMCI, Irvine , Technical Support - Desktop Support, Troubleshooting, IT / Software / Systems , Irvine, California
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