Technical Support Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Technical Support Team Lead to guide
customer onboarding and enhance support operations.
Key Responsibilities
Manage and mentor a team of technical support specialists to foster
a high-performance environment
Develop and implement support protocols to improve efficiency and
customer satisfaction
Oversee complex client issues, ensuring timely resolution and
maintaining high customer satisfaction levels
Required Qualifications
Minimum of 3 years in technical support, with at least 1 year in a
leadership role
Familiarity with support tools (e.g., Zendesk, Intercom), APIs, and
basic scripting or SQL knowledge
Strong analytical skills with a proactive approach to identifying
and resolving issues
Keywords: VirtualVocations, Irvine , Technical Support Team Lead, IT / Software / Systems , Vista, California
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