IrvineRecruiter Since 2001
the smart solution for Irvine jobs

Technical Services Support

Company: Hytera US Inc
Location: Irvine
Posted on: June 6, 2024

Job Description:

Tech Services Support Job Description (Temp-to-hire)
As a PoC Specialist, you will be providing technical support, repair assistance and exceptional service to internal as well as external customers for our push-to-talk over cellular (PoC) devices . You will also collaborate with the Service Team to ensure smooth operations and exceed customer expectations. An AA degree or some college course work; 1-3 years of on the job tech experience and customer service experience preferred.
- Upgrade Units, Download Apps & Files using MDM: Utilize Mobile Device Management (MDM) tools to upgrade units and install applications and files.
- Install SIM Cards and Configure APN: Proficiently install SIM cards in units and configure the correct Access Point Name (APN) settings.
- Program Units using SySoP: Use SySoP (System Operator) programming to configure units to specific requirements.
- Build PoC Systems and Configurations: Collaborate with the engineering team to construct Proof of Concept systems and customize configurations to meet client specifications.
- Customer Support via Ticket System: Provide responsive and effective customer support by addressing inquiries, issues, and requests through our ticketing system.
- Troubleshoot Units with Basic Configurations: Diagnose and resolve technical issues on units arriving for repair, ensuring they meet basic configuration standards.
- Answer Phone Calls as Required: Be available to answer phone calls, assisting customers and colleagues when necessary.
- Complete assigned tasks for service department success.
- High school diploma or equivalent; Computer Science A.A degree or technical certifications a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team.
Preferred Skills:
- Strong computer knowledge for software and hardware troubleshooting.
- Proficiency in Microsoft 365 Office suite.

  • Final compensation based on ability and talent.

Keywords: Hytera US Inc, Irvine , Technical Services Support, IT / Software / Systems , Irvine, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds