Field Service Technician III
Company: Canon USA & Affiliates
Location: Irvine
Posted on: May 20, 2023
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Job Description:
**Overview**
The best problem solvers are true knowledge seekers. Providing a
high level of technical support is no simple feat in dynamic
environments. You must be willing to learn and comprehend new
products and skills at a moments notice.
If youre in the business of supplying seamless and expert
operational, maintenance, and networking support and thrive in a
24/7 customer-driven setting, we want to hear from you. Canon
Solutions America, a pioneer in technology, solutions, and
services, is actively on the lookout for a Sr Digital Service
Specialist to make an immediate impact on our talented team.
**Responsibilities**
Were searching for a true go-getter to:
- Diagnose mechanical, software, network, and system failures,
using established procedures.
- Service and repair designated equipment to Canon standards and
specifications.
- Report product failure trends and serviceability issues to
managers with necessary supported documentation, ensuring accurate
information and recordkeeping.
- Help meet and exceed customer demands by providing efficient,
responsive, and accurate Field/Shop/on-site maintenance.
- Diligently maintain all technical information, Field Service
Reports, Expense Reports, and Canon property assigned.
- Control all technical information and Canon property
assigned.
- Assist with the solutions of escalated technical and/or customer
service-related problem areas for any territory when requested.
- Maintain complete working knowledge, aptitude, and ability to
repair multiple product lines including troubleshooting,
diagnostics, and preventive maintenance.
- Communicate with supervisors and other departments regarding the
solution of escalated technical and/or customer service-related
problem areas.
- Interface with customer IT depts.
**Qualifications**
Please note: this is a customer-facing role, and requires
compliance with customer policies and protocols, which may include
COVID-19 vaccination and other measures relating to COVID-19.
Were looking for a dedicated individual with:
- Typically requires general and/or vocational training plus 2 to 4
years of related experience.
- An Associates degree in electronics or electrical engineering
capacity from an accredited college or technical school or
equivalent experience.
- Direct experience working as a field technician.
- The capacity to meet or exceed the minimum performance standards
for productive technical quality and customer satisfaction for
assigned territory.
- The ability to travel (valid drivers license and acceptable
driving record necessary).
- Capable of excelling in a 24/7 environment, while performing
shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers
premises.
- Must be able to lift 50 pounds and be active more than 50 percent
of the time (walking, standing, stooping/kneeling).
In accordance with California law, we are providing the anticipated
hourly rate for this role, if filled in California: $20.59 -
$30.82.
**Company Overview**
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available
athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
(https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
)
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers
sitecsa.canon.com/careers
(https://csa.canon.com/online/portal/csa/csa/company/careers/) , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us atcsa.canon.com/careers
(https://csa.canon.com/online/portal/csa/csa/company/careers/)
.
#CSA
**Posting Tags**
#LI-FL1 #PM20
**Location** _US-CA-Irvine_
**Company** _Canon Solutions America, Inc._
**Requisition ID** _29567_ **Category** _Field Service_ **Position
Type** _Full-Time_
Keywords: Canon USA & Affiliates, Irvine , Field Service Technician III, IT / Software / Systems , Irvine, California
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