System Administrator & MSP Escalated Support Engineer

Company: Bowman Williams
Location: Irvine
Posted on: May 16, 2023

Job Description:

System Administrator & MSP Escalated Support Engineer System Administrator & MSP Escalated Support Engineer System Administrator & MSP Escalated Support EngineerIn this position, you will have an opportunity to work with a team of highly skilled IT professionals where you can learn new technologies, tools and techniques. Our culture is teamwork driven where we work, and problem-solve collectively.We are a leading outsourced IT provider for small and medium (SMB) sized businesses. Our full-service product line is designed around the needs of SMB's; Managed IT Services, Cloud Based Application and Hardware Services, and IT Consulting Services.The System Administrator & MSP Escalated Support Engineer position is part of our Systems Administrator team. The System Administrator & MSP Escalated Support Engineer works both independently and as part of a team. Collectively the team serves as the systems administrator for our customer base, managing and supporting the servers, data, applications, desktop infrastructure, and provides escalation support for the service desk.System Administrator & MSP Escalated Support Engineer Technical Requirements:

• Perform routine system upgrades, including Servers, PC/Computers, and Network Devices
• Routinely and proactively optimize customer-managed networks
• Administer Windows Based networks for multiple organizations
• Evaluate customer needs including computers, network hardware/software, technology use, applications, etc.
• Maintain and keep customer-managed network documentation up to date in near real-time
• Document troubleshooting steps taken to resolve escalated trouble tickets for other team members to reference
• Manage and oversee customer-assigned projects outside of day-to-day IT support; such as network upgrades, server upgrades, application upgrades, computer upgrades, cloud migrations, and/or other projects related to the customers technology
• Assist with new product development, internal product development, and partnered product solutions through outside vendorsSystem Administrator & MSP Escalated Support Engineer Software Skills:
  • AD and Azure AD
  • DNS
  • File/Print Server Management
  • VMWare vSphere, Citrix, Windows Remote Desktop/Terminal Server
  • O365
  • Managed Services Platform Software - Kaseya, ConnectWise, Autotask and/or similar productsSystem Administrator & MSP Escalated Support Engineer Desired Skills - (Not required)
    • Bachelor's Degree Computer Science or Information Systems
    • Industry Certifications - Microsoft, MCSA, MCP, AZ900, AZ104; CISCO CCNA, VMWare, Citrix
    • Experienced working with and/or supporting VoIP solutions
    • Prior Managed Service Provider Experience or IT consulting ExperienceSystem Administrator & MSP Escalated Support Engineer Benefits:
      • 401k with match
      • Full employer-paid health benefits
      • Paid training and certification benefits*Actual salary for the System Administrator & MSP Escalated Support Engineer to commensurate with experience* Opportunity Location Irvine, CA Proposed Salary $65,000 - $85,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Irvine , System Administrator & MSP Escalated Support Engineer, IT / Software / Systems , Irvine, California