Software Technical Support Rep.

Company: Nelson Connects
Location: Irvine
Posted on: March 18, 2023

Job Description:

Job Title:


Software Technical Support Rep. Location:


Irvine, CA Compensation:
$20 - $30/hr. DOE

Nelson Staffing is currently hiring
Software Technical Support Rep.
in the city of Irvine, CA.



The Software Technical Support Rep will be responsible for handling inbound customer calls related to the Unity Software Suite, and work with customers to resolve their software issues, document each customer call in an CRM database and Salesforce, and manage the call to completion. You will occasionally need to schedule calls to assist with installations, upgrades, or more detail software resolutions as needed.


Responsibilities:
Assist laboratories in using Unity Software in order to provide the best care possible to their patients. Take ownership of the customer relationship and work with them to resolve the software issues Learn and master the software product and offerings and how they can benefit the customers.

Education and Qualifications: 1-2+ years of experience in Call Center Customer Service
People Skills Experience with SQL Server and TCP-OP Connects Knowledge of CRM Software (Salesforce Specifically a plus) Problem solver
Associate or bachelor--------s degree or equivalent or combination of education and work experience in Information Technology is preferred Pre-employment process includes Background and Drug Screening
Qualified candidates, please submit your resume to cguizar@nelsonconnects.com and call to schedule an interview at (949) 345-5633.
About Nelson Connects: If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and were excited to help you find the job youve been looking for.
Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.


California Fair Chance Act & Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.
Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.
PandoLogic. Keywords: Technical Support Representative, Location: Irvine, CA - 92604

Keywords: Nelson Connects, Irvine , Software Technical Support Rep., IT / Software / Systems , Irvine, California