Software Technical Support Rep.
Company: Nelson Connects
Location: Irvine
Posted on: March 18, 2023
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Job Description:
Job Title:
Software Technical Support Rep. Location:
Irvine, CA Compensation:
$20 - $30/hr. DOE
Nelson Staffing is currently hiring
Software Technical Support Rep.
in the city of Irvine, CA.
The Software Technical Support Rep will be responsible for handling
inbound customer calls related to the Unity Software Suite, and
work with customers to resolve their software issues, document each
customer call in an CRM database and Salesforce, and manage the
call to completion. You will occasionally need to schedule calls to
assist with installations, upgrades, or more detail software
resolutions as needed.
Responsibilities:
Assist laboratories in using Unity Software in order to provide the
best care possible to their patients. Take ownership of the
customer relationship and work with them to resolve the software
issues Learn and master the software product and offerings and how
they can benefit the customers.
Education and Qualifications: 1-2+ years of experience in Call
Center Customer Service
People Skills Experience with SQL Server and TCP-OP Connects
Knowledge of CRM Software (Salesforce Specifically a plus) Problem
solver
Associate or bachelor--------s degree or equivalent or combination
of education and work experience in Information Technology is
preferred Pre-employment process includes Background and Drug
Screening
Qualified candidates, please submit your resume to
cguizar@nelsonconnects.com and call to schedule an interview at
(949) 345-5633.
About Nelson Connects: If you're looking for a new opportunity, the
recruiting and staffing experts at Nelson Connects can help. We
work with companies of all types and sizes across all industries.
We help people like you find exciting roles with employers ranging
from Fortune 100, government, and nonprofit organizations to local
businesses, industry leaders, and the most agile start-ups. The
candidates we work with appreciate our responsive approach, genuine
relationships, and exceptional service. With a commitment to
transparency, authenticity, and credibility, we look forward to our
jobs every day, and were excited to help you find the job youve
been looking for.
Pay Transparency: Nelson Connects provides pay transparency by
placing salary ranges in all job postings in accordance with state
and local regulations. We are committed to communicating pay
clearly throughout the employment process.
California Fair Chance Act & Beyond: Qualified applicants with
criminal histories will be considered for employment in accordance
with applicable regulations. We will consider qualified Applicants
for employment, including those with criminal histories, in a
manner consistent with the requirements of applicable state and
local laws, including the City of Los Angeles Fair Chance
Initiative for Hiring Ordinance, San Francisco Fair Chance
Ordinance, and CA Fair Chance Act.
Temporary Associate Benefits Offered: Weekly benefits offered
include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD,
Commuter FSA, + state mandated benefits.
EEO Employer: Race, Religion, Color, National Origin, Citizenship,
Sex, Sexual Orientation, Gender Identity, Age, Disability,
Ancestry, Veteran Status, Genetic Information, Service in the
Uniformed Services, or any other classification protected by
law.
PandoLogic. Keywords: Technical Support Representative, Location:
Irvine, CA - 92604
Keywords: Nelson Connects, Irvine , Software Technical Support Rep., IT / Software / Systems , Irvine, California
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