Technical Support Supervisor
Company: Bio-Rad Laboratories
Location: Irvine
Posted on: January 23, 2023
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Job Description:
Bio-Rad is looking for a Technical Support Supervisor. In this
position, you'll provide supervisory-level leadership/oversight of
our Software Support Team, based out of our Irvine, California
campus, who provides front-line and escalated software technical
support to our medical laboratory customers, by telephone and
email, for Bio-Rad's Unity software and related connectivity
quality control data management products/services. The Unity and
connectivity software products, along with Bio-Rad's QC products,
are used by our laboratory customers worldwide to manage their QC
data and participate in the Unity Inter-laboratory Program, which
helps our customers instill confidence in their patient results
reported to physicians. This is a Hybrid Role combination of being
onsite as well as working from home each week.Hybrid roleHow You'll
Make An Impact:
What You Bring:
Vaccination Requirement:Ability and consent to upload proof of
completed Covid-19 vaccination into our secure database within 3
days of start date.Total Rewards Package:At Bio-Rad, we're
empowered by our purpose and recognize that our employees are as
well. That's why we offer a competitive and comprehensive Total
Rewards Program that provides value, quality, and inclusivity while
satisfying the diverse needs of our evolving workforce. Bio-Rad's
robust offerings serve to enrich the overall health, wealth, and
wellbeing of our employees and their families through the various
stages of an employee's work and life cycle.Benefits: Bio-Rad's
biggest asset is its people, and the reason why our Total Rewards
deliver programs that provide value, quality, afford-ability, and
inclusivity while satisfying the diverse needs of our evolving
workforce. Our robust offerings serve to enrich the overall health,
wealth, and wellbeing of our employees and their families through
the various stages of an employee's work and life cycle. We're
proud to offer rich options, including no-cost medical plans, free
HSA money, a new fertility offering with stipend, life and
disability, paid parental leave, 401k plus profit sharing, employee
stock purchase program, a new upgraded and streamlined mental
health platform, extensive learning and development opportunities,
education benefits, student debt relief program, pet insurance,
wellness challenges, time off, ERG's, and more!Compensation: The
estimated base salary range for this position is $99,700 to
$137,100 at the time of posting. Actual compensation will be
provided in writing at the time of offer, if applicable, and is
based on several factors we believe fairly and accurately impact
compensation, including geographic location, experience, knowledge,
skills, abilities, and other job permitted factors. This position
is eligible for a variable annual bonus, which is dependent upon
achievement of your individual objectives and Company
performance.Who We Are:For 70 years, Bio-Rad has focused on
advancing the discovery process and transforming the fields of
science and healthcare. As one of the top five life science
companies, we are a global leader in developing, manufacturing, and
marketing a broad range of high-quality research and clinical
diagnostic products. We help people everywhere live longer,
healthier lives. Recently voted a Best Place to Work, Bio-Rad
offers a unique employee experience with collaborative teams that
span the globe. Here, you are supported by leadership to build your
career and are empowered to drive change that makes an impact you
can see.EEO Statement:Bio-Rad is an Equal Employment
Opportunity/Affirmative Action employer, and we welcome candidates
of all backgrounds. Veterans, people with disabilities, and people
of all races, ethnicities, genders, ages, and orientations are
encouraged to apply.Agency Non-Solicitation:Bio-Rad does not accept
agency resumes, unless the agency has been authorized by a Bio-Rad
Recruiting Representative. Please do not submit resumes unless
authorized to do so. Bio-Rad will not pay for any fees related to
unsolicited resumes. #LI-CH1
Keywords: Bio-Rad Laboratories, Irvine , Technical Support Supervisor, IT / Software / Systems , Irvine, California
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