Senior Experience Specialist
Company: Verizon Communications
Posted on: November 24, 2022
At Visible, we're building a new, entirely digital way to
deliver mobile phone service to fit the needs of people who live
their lives on their phones. Our plans are simple and accessible,
starting at just $30/month, taxes and fees included, for unlimited
talk, text and data on America's best 5G and 4G LTE network. Based
virtually, with a strong presence in the heart of Denver, CO, we're
a team of passionate people imagining and building the future of
mobile phone services, while creating a new culture and ways of
doing business from the ground up. No single day will feel the
same, and change is the only constant. If you love all of that plus
the challenge of delivering the best experience to our customers in
the simplest ways (and knowing that simple requires a lot of work
behind-the-scenes), we might be for you. If you are a self starter
and a doer who is focused on delivering results and impact for our
member, we might be for you. If you love the idea of changing the
way people see phone services, we might be for you.What you'll be
doing... Named one of Fast Company's Most Innovative Companies and
"Best Telecom Brand" in Adweek's Challenger Brand Awards, Visible
is on a mission to reimagine what wireless should be: simple,
accessible, and inclusive. Visible is the first all-digital
wireless carrier in the US, which means we have no stores, no call
centers, and no paper bills, allowing us to pass our savings to our
members. We have built our member experience around communities and
challenging the traditional family plan model in the industry - and
we're having a lot of fun doing it.
Visible is a division of Verizon, but operates uniquely inside the
larger entity, taking all the best elements of startup scrappiness
- disruption, innovation, and culture - while leveraging the assets
and benefits of the larger corporation's backing. No single day
feels the same at Visible. If you're someone who'd thrive in this
entrepreneurial environment and embraces the challenge of
delivering the best experience to our members in the simplest ways
(knowing that simple requires a lot of work behind-the-scenes),
check us out. We are Visible.
We are hiring a Senior Experience Specialist for our ecommerce
team. In this role you will participate in defining and driving
Visible's upper funnel website strategy, assisting in the creation
of compelling website experiences that attract, inspire, engage,
and convert prospective customers. This role requires a high level
of collaboration with teams to plan and deliver seamless web
experiences across the customer journey.
You will be responsible for making the brand vision and offers come
to life on visible.com by partnering with outside vendors and
internal resources. You will report into the Lead Experience
Manager, and will partner with a broad & cross-functional set of
talented stakeholders. This is a high profile role that brings
measurable value to the success of the Visible business.
- Leading content page updates on visible.com and manages day to
day site experience.
- Overseeing sprint prioritization and engineering development
across engineering teams.
- Collaborating with Marketing, Engineering, Creative, and
Product teams to create site experiences for campaigns, product
initiatives, tests, and always-on programs, ensuring accurate
messaging, timing, and capabilities needed to execute.
- Driving continuous performance improvement with cross
- Analyzing and monitor page performance and user behavior across
site landing pages, generate data-driven hypotheses that inform
strategies and uncover areas of opportunity to improve the customer
- Developing a deep understanding of our site visitors through
data, insights, and cross-functional partnerships (Analytics,
Engineering, and Consumer Insights) and use those insights to
inform site strategy. Where you'll be working...
In this hybrid role, you'll have a defined work location that
includes work from home and assigned office days set by your
manager. What we're looking for... You'll need to have:
- Bachelor's degree or four or more years of work
- Four or more years of relevant work experience.
- Experience with ecommerce. Even better if you have one or more
of the following:
- Content creation and ecommerce site merchandising
- Results / action-oriented with strong process, work-flow and
project management skills.
- Ability to think innovatively and creatively and change course
if necessary, to achieve desired results.
- Ability for driving results and innovating along the way.
- Ability to manage through ambiguity and balance multiple
- Knowledge of content creation process leveraging agency
- Strong interpersonal, communication, and presentation
- Resilience and resourcefulness.
- Experience working in a collaborative multi-disciplinary
- Curious and open to continually learning and improving. If
Verizon and this role sound like a fit for you, we encourage you to
apply even if you don't meet every "even better" qualification
listed above. Notice(s)Verizon will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of the Los Angeles Fair Chance
Initiative.We're proud to be an equal opportunity employer - and
celebrate our employees' differences, including race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, and Veteran status. At Verizon, we know
that diversity makes us stronger. We are committed to a
collaborative, inclusive environment that encourages authenticity
and fosters a sense of belonging. We strive for everyone to feel
valued, connected, and empowered to reach their potential and
contribute their best. Check out our diversity and inclusion page
to learn more.Our credo is at the core of the
V team culture.
Keywords: Verizon Communications, Irvine , Senior Experience Specialist, IT / Software / Systems , Irvine, California
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