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Director, Digital and Technology (Ibero-America)

Company: Taco Bell HQ
Location: Irvine
Posted on: September 18, 2022

Job Description:

Taco Bell is instituting a COVID-19 vaccination mandate for health and safety reasons. Effective January 3, 2022, Taco Bell requires that corporate employees are fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law.

Who is Taco Bell?

Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the world's largest Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves customizable tacos, burritos and quesadillas, among other craveable choices like the Crunchwrap Supreme and Nacho Fries.Taco Bell offers a wide variety of plant-based menu items and was the first QSR brand to offer American Vegetarian Association (AVA)-certified menu items.

Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through over 7,000 restaurants, as well as through its mobile and desktop touchpoints and via delivery ordering services. Internationally, Taco Bell has over 600 restaurants, with plans to add 2,000 more restaurants in the next decade. Much of Taco Bell's everlasting appeal with its fans and legendary connection in lifestyle culture are rooted in cutting-edge, buzzy marketing campaigns. From helicoptering 10,000 Doritos Locos Tacos to residents of remote Bethel, Alaska, to selling out "The Bell Hotel"-a Taco Bell-themed resort hotel-in less than two minutes, the brand continues to push industry boundaries.

Taco Bell is equally focused on creating a positive impact on the world in fresh ways through Food, People and Planet initiatives.One example is through supporting the Taco Bell Foundation, whichencourages restaurant team members and fans to pursue their educational passions through programs such as theLive Ms Scholarship. According to Harris Poll, Taco Bell has been named America's Best Mexican-Food Restaurant for two back-to-back years and has been named "Most Innovative Company" by Fast Company and topped Entrepreneur's "Franchise 500" list for two years in a row.

Taco Bell is working on significantly accelerating digital growth in 2022 and beyond, and we are looking for talented individuals to help us accomplish our big goals. Our fans continue to adopt digital ordering channels (Mobile, Web, Kiosks, Delivery) as we set global digital sales records across all our regions in 2021 with $2.12 billion in digital sales and 149 million transactions.

About the Job:

At Taco Bell, we aren't just looking for candidates. We are looking for digital and technology rock stars who understand youth culture, digital, and technology better than anyone else. We are seeking the right person to pave the future of Taco Bell's Digital and Technology Innovation across our Ibero-America (IBAC) region. In this role, you will leverage technology and create winning strategies to evolve our business model and experience across our restaurant footprint.

Glen Bell was a trail-blazing entrepreneur who saw things differently when he started Taco Bell, and we apply the same mindset today. Through listening, learning, focusing on the right things and rapid prototyping, you will lead the team to get to market quickly with new ideas. You will validate and evolve programs, scaling what works across the system. Thinking like a start-up with the leadership of a winning brand is an extremely powerful advantage, and you will be a part of a lean, innovative group that is shaking up the industry.

Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the world's largest Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves made-to-order and customizable tacos, burritos and quesadillas, among other craveable choices like the Crunchwrap Supreme and Nacho Fries. In the US, Taco Bell and its more than 250 franchisees proudly serve more than 46 million customers each week through over 7,000 restaurants, as well as through mobile,desktopand deliveryordering platforms.

Internationally, Taco Bell has over 800 restaurants, and plans to add 2,500 more restaurants in the next decade. The brands steady growth and strong business model have earned it the #1 position on Entrepreneur's "Franchise 500 list" two years running and has been named "Most Innovative Company" by Fast Company and AdAge "Marketer of the Year." As part of Yum, alongside our sister brands - KFC, Pizza Hut and The Habit Burger Grill - we are famous for career growth and development, as well as constantly pushing innovation and inspiration in the QSR sector.

Taco Bell International is looking to become a leader in digital technology and create a digital first restaurant business globally. This leader will be instrumental and defining and leading ecommerce strategy, identifying new and market relevant channels, transforming the restaurant technology ecosystem, and defining the omni-channel customer experience. They will also partner with Franchisees and cross-functional leaders to better understand the challenges in the business and how technology can help address those challenges.

The brand encourages its fans to "Live Mas" and connects with them through sports, gaming and new music. In Ibero-America (IBAC), the brand operates through over 370 restaurants across 12 countries, including the larger markets of Spain and Brazil and thriving territories including Costa Rica, Guatemala, and Puerto Rico. The brand aims to open over 50+ new units in 2022 alone, alongside huge digital transaction growth and a thriving marketing calendar.

The Day-to-Day:

* Provide strategic partnership and leadership as a key member of the Taco Bell International Technology Leadership Team, helping shape and define the Taco Bell global technology strategy and approach.
* Engage with the larger Taco Bell Technology Leadership Team to share key technology strategies and innovations across markets including the US business.
* Serve as a key strategic advisor for the IBAC Business Unit as part of the GM's Leadership team.
* Provide key strategic guidance and support for all markets within the IBAC Business Unit.
* Define, align, and deliver on a technology roadmap that drives simplification, integrates technology through all parts of restaurant execution and customer engagement.
* Create and manage a process to collect and analyze data to continually drive data-driven improvements across the entire restaurant and consumer technology stacks.
* Partner with Marketing and Operations peers to develop strategies to enhance customer and team member engagement through technology.
* Develop the operating model for technology in both multiple and single franchise markets to unlock technology as a scale enabler for the business.
* Responsible for the strategic design and optimized delivery of innovative restaurant technology aimed at improving the CX and operational efficiencies
* Rigorously manage estimates, forecasts, and actuals related to budgets and benefits realizations.
* Establishes operational rigor, metrics, reviews, and rhythms to ensure system performance, availability, business continuity, and end user satisfaction.
* Proactively collaborate and co-innovate with customers and suppliers to drive owner satisfaction and competitive differentiation.
* Establish strategic supplier relationships, effective contractual negotiations, co-innovation roadmaps, exceptional service level agreements and mutually beneficial outcomes.
* Coach and lead two direct reports: specifically leaders of digital technology and restaurant technology. Providing them with a clear strategy, structure, and culture to deliver Taco Bell International's ambitious Digital and Technology plans in the region.
* Responsible for the strategic design and optimized delivery structure. Attract, develop, and retain talent, to create a high performing technology organization supporting the region
* Partner closely with Franchise leaders to better understand their business and become a trusted advisor across the markets.

Is This You?

* Senior/Executive management experience in the design and implementation of complex systems along with a strong background leading a software development organization.
* Minimum of 10 years Digital and/or Operational experience related to leadership roles.
* Minimum of 10 plus years of progressively increasing experience in the design and implementation of complex IT systems.
* Minimum of 10 years effectively leading organizations.
* Experience working on consumer-facing organizations with a focus on e-commerce. Experience with Enterprise Resource Planning. software, marketing technology, and/or data warehousing a plus.
* Proven leadership ability in leading projects and development organizations in sizeable companies with many business unit and departmental organizations.
* Experience managing multiple projects and/or software development organizations.
* Strong leadership and communication skills with a focus on the ability to leverage technology as a business enabler.
* Proven ability to motivate teams, clarify complex situations into simple direction, build consensus, and mediate compromises when necessary.
* Ability to delegate and mentor.
* Demonstrated strong problem-solving skills.
* Demonstrated experience and understanding of technology architecture and infrastructure strategy and design.
* Demonstrated ability to make clear, quick decisions and judgments in time-sensitive, pressure situations.
* Experience in developing vendor partnerships to fill gaps in expertise of the areas of responsibilities associated with this role.
* Experience working in Spanish strongly preferred

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with ms!

Work-Hard, Play-Hard:

* Year-round Flex day Fridays
* Free snacks, drinks and bagel & donut Fridays
* Onsite childcare through Bright Horizons
* Onsite dining center and game room (yes, there is a Taco Bell inside the building)
* Onsite dry cleaning, laundry services, carwash, Booster gas delivery
* Onsite gym with fitness classes
* 4 weeks of vacation per year plus holidays and time off for volunteering
* Tuition reimbursement and education benefits
* Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
* Generous parental leave for all new parents and adoption assistance program
* Opportunity to taste test new products
* 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
* Comprehensive medical and dental including prescription drug benefits and 100% preventive care
* Healthcare and dependent care flexible spending accounts
* Opportunities to support the Taco Bell Foundation's educational initiatives and programs.
* Recognition based culture and unique, fun events year round (recess at work, Halloween Spooktacular, employee art show benefiting Taco Bell Foundation, etc.)
* Please note that some perks/amenities may not be available and/or may be modified at the Company's sole discretion during the COVID-19 temporary work-from-home period.

Keywords: Taco Bell HQ, Irvine , Director, Digital and Technology (Ibero-America), IT / Software / Systems , Irvine, California

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