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Field Service Repair Technician

Company: Illinois Tool Works
Location: Irvine
Posted on: August 3, 2022

Job Description:

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 80+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.

Buehler's parent company, ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

This key position will be responsible for providing after sales and warranty service including installations, breakdowns, contract servicing, calibration and customer training for our wide range of servo-hydraulic and electro-mechanical products. This position will oversee our west coast territory, primarily within Southern California. This position is based remotely.

* Perform preventive and corrective maintenance on all Buehler product lines in the field, which includes:
* Using schematics, diagrams, technical manuals
* Troubleshooting
* Quoting
* Disassembling, replacing, or repairing defective parts
* Rewiring electronics.
* Testing, adjusting and calibrating


* Provide remote technical support via telephone and ticketing system. This includes guiding to simple fixes and recommending spare parts
* Maintain part inventory
* Complete necessary documentation to support service work
* Report feedback to engineering regarding product serviceability to inform new product development
* Report feedback to engineering regarding common repairs to inform quality improvements
* Provide input on service manuals
* Create training documentation to train distributors as well as other technicians
* Manage travel expenses in line with ITW guidelines
* Advise the Service Manager of activity/changes and customer feedback
* Increase company growth through identifying sales opportunities, and recommending products/services to customers
* Be a positive ambassador for Buehler in all customer interactions

Keywords: Illinois Tool Works, Irvine , Field Service Repair Technician, IT / Software / Systems , Irvine, California

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