Field Service Repair Technician
Company: Illinois Tool Works
Location: Irvine
Posted on: August 3, 2022
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Job Description:
Buehler, a division of Illinois Tool Works, is a leading
manufacturer of scientific equipment and supplies for use in
material analysis. Over the past 80+ years, Buehler has established
sales, manufacturing and laboratory services located throughout
North America, Europe and Asia. Comprised of world-class products
and brands, such as Wilson Hardness, Buehler continues a long
history of providing market-leading technology to support our
customers in their sample preparation and material analysis
applications.
Buehler's parent company, ITW, is a Fortune 200 global diversified
industrial manufacturer of value-added consumables and specialty
equipment with related service businesses. The Company focuses on
profitable growth with strong returns across worldwide platforms
and businesses. The businesses serve local customers and markets
around the globe, with a significant presence in developed as well
as emerging markets.
This key position will be responsible for providing after sales and
warranty service including installations, breakdowns, contract
servicing, calibration and customer training for our wide range of
servo-hydraulic and electro-mechanical products. This position will
oversee our west coast territory, primarily within Southern
California. This position is based remotely.
* Perform preventive and corrective maintenance on all Buehler
product lines in the field, which includes:
* Using schematics, diagrams, technical manuals
* Troubleshooting
* Quoting
* Disassembling, replacing, or repairing defective parts
* Rewiring electronics.
* Testing, adjusting and calibrating
* Provide remote technical support via telephone and ticketing
system. This includes guiding to simple fixes and recommending
spare parts
* Maintain part inventory
* Complete necessary documentation to support service work
* Report feedback to engineering regarding product serviceability
to inform new product development
* Report feedback to engineering regarding common repairs to inform
quality improvements
* Provide input on service manuals
* Create training documentation to train distributors as well as
other technicians
* Manage travel expenses in line with ITW guidelines
* Advise the Service Manager of activity/changes and customer
feedback
* Increase company growth through identifying sales opportunities,
and recommending products/services to customers
* Be a positive ambassador for Buehler in all customer
interactions
Keywords: Illinois Tool Works, Irvine , Field Service Repair Technician, IT / Software / Systems , Irvine, California
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