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Technical Specialist (Sales)

Company: Broadley-James Corporation
Location: Irvine
Posted on: June 24, 2022

Job Description:

Job DescriptionSalary: The Technical Specialist is responsible for providing technical support to customers throughout pre and post sales activities.Tasks / Responsibilities

  • Prepares proposals and quotations in a timely and effective manner by phone, fax, and email in accordance with BJC sales standards.
  • Provides technical coaching and guidance to customers, potential customers, and coworkers as needed.
  • Learns, understands, and effectively transfers product developments and applications from internal teams to customers.
  • Acts as a liaison between customers and the company to constantly improve the performance of our product portfolio and customer satisfaction.
  • Provides competitive analysis and performs customer support services to acquire and maintain customer business.
  • Assists with new product development by providing relevant feedback on customer experiences.
  • Assists the Technical Writing department with the composition of sales literature as needed.
  • Visits clients to explore needs such as troubleshooting, education, and sales while providing complete solutions, as assigned.
  • Assists other sales personnel with data entry of orders, answering phones, and all other applicable tasks as needed.
  • Performs other duties as required or as assigned by management. Abilities
    • Must be adept at problem-solving, including being able to identify complex issues and resolve problems in a timely manner while prioritizing and using time efficiently.
    • Must possess strong interpersonal skills and exemplary customer service skills.
    • Able to communicate clearly and professionally in English, both written and orally.
    • Must be able to effectively read and interpret technical information, skillfully gather and analyze information, and present data in a resourceful manner.
    • Must be dependable, able to follow instructions, responsive to management direction, and must be able to improve performance through management feedbackPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Must be able to stand and walk for long periods of time.
      • Must be able to travel in an automobile or airplane.
      • Must be able to talk, hear, type and reach with both hands and arms repetitively throughout the day.
      • Must have good vision (close, color vision, peripheral, depth perception, adjust focus).
      • Must be able to lift, push and pull up to 10 lbs. occasionally throughout day. Preferred Experience/ Minimum Qualifications
        • B.S. or M.S. in Chemistry, Biology, or a related discipline or equivalent experience
        • Working knowledge of pH sensors or other electrochemical sensors – signal acquisition and processing, from instrument interface level to sensor design criteria
        • Proven experience working in a technical/customer support role
        • Experience with the Biotechnology and/or Pharmaceutical industry preferred
        • Experience with pH and Dissolved Oxygen sensor applications preferred
        • Equipment troubleshooting background preferred

Keywords: Broadley-James Corporation, Irvine , Technical Specialist (Sales), IT / Software / Systems , Irvine, California

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