Telecommute Contact Center Software Configuration Analyst

Company: VirtualVocations
Location: Irvine
Posted on: November 22, 2021

Job Description:

A financial management firm has a current position open for a Telecommute Contact Center Software Configuration Analyst. Must be able to: Oversee all real-time operations of the Contact Center platform Partner with Analytics to help develop superior operational reporting; understand how to locate and interpret data Understand which system levers will influence and improve our outbound dialing process Must meet the following requirements for consideration: 3+ years Contact Center help desk/troubleshooting experience IVR configuration experience Available to work outside of standard business hours as necessary to perform your duties

Keywords: VirtualVocations, Irvine , Telecommute Contact Center Software Configuration Analyst, IT / Software / Systems , Irvine, California

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