IrvineRecruiter Since 2001
the smart solution for Irvine jobs

$27K Seeking outgoing professional Customer Service Representative!!

Location: Irvine
Posted on: April 8, 2021

Job Description:

Position Title: Customer Service Representative


Department: Customer Service


Reports to: Supervisor, Customer Service



Temp to hire. $12/hr. Once hired perm, they are eligible for a monthly bonus up to $500 for the first year and $650 after that.



The CS Agent's role is about 90% inbound phone calls and 10% outbound for follow ups.



NATURE OF THE JOB



Basic Purpose & Objective of the Position:



As a member of the Customer Service team, the Customer Service Representative is responsible for listening and responding to Merchant inquiries, researching and resolving Merchant billing issues, technical troubleshooting, performing data entry, reporting and filing.



This position requires an individual with exceptional verbal and written communication skills, is able to work independently with minimal direction and a proven track record as a proactive and organized team contributor.




PRINCIPAL ACCOUNTABILITIES



1) Merchant Interactions and Resolutions



? Provide professional phone-based customer service to Merchants while listening carefully and attentively.



? Handle challenging Merchants with diplomacy and professionalism. Seamlessly direct more complex issues to the Customer Service Supervisor as necessary.



? Find ways to create equitable solutions to satisfy Merchant requests while maintaining a positive Company stance.



? Ability to communicate a positive impression of the Company under a variety of circumstances with Merchants and co-workers.



? Ability to draft written correspondence with Merchants and Sponsoring banks in a professional, business format.



? Ability to review contracts and rates with Merchants.



? Basic understanding of credit card processing terminals and functions.



? Develop and maintain positive working relationships with employees in partnership departments.



2) Computer Based Documentation and Research



? Maintain a daily call log of all Merchant interactions including a synopsis and resolution summary.



? Utilize web-based platforms to conduct research to resolve Merchant inquiries.





KNOWLEDGE and SKILLS



Education



? High School graduate or equivalent




Other Training/Technical Skills/Knowledge:



? Strong written and verbal communication skills



? Excellent computer and phone skills



? Intermediate knowledge of Microsoft Word, Excel, Access, and Outlook



? Bilingual preferred




Abilities and Behaviors:



? Strong organizational skills



? Ability to effectively manage time and execute multiple projects concurrently and work under aggressive deadlines



? High degree of professionalism; expert level verbal and written communication skills



? Ability to work effectively in team oriented environment as well as independently or with general direction/expectations



? Able to resolve routine questions and problems, and refers more complex issues to Management Team



? Professional appearance, demeanor and attitude



? High degree of punctuality and attendance



? Ability to receive feedback and coaching




We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Irvine , $27K Seeking outgoing professional Customer Service Representative!!, IT / Software / Systems , Irvine, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Software Developer
Description: Revature, a fast growing employer of emergency technology is looking for entry level candidates with a curiousity towards IT to train as Junior Software Developers.What We Are Looking For ul li College (more...)
Company: Revature
Location: Rialto
Posted on: 04/18/2021

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Rialto
Posted on: 04/18/2021

Technical Project Manager (Project Hire)
Description: Job Summary: This is a project hire position for up to 2 years from date of hire br br The Customer Relationship Management team is responsible for creating and cultivating direct-to-consumer (more...)
Company: The Walt Disney Company (Corporate)
Location: Los Angeles
Posted on: 04/18/2021


Soothe: Mobile Stylist/Esthetician - Independent Contractor
Description: Los Angeles, CA Join the top rated on-demand wellness service in the world Soothe connects licensed professionals directly to clients via our app, making the wellness industry more accessible and lucrative (more...)
Company: Soothe
Location: Culver City
Posted on: 04/18/2021

Entry Level Software Developer
Description: Revature is the fastest growing employer of emerging technology talent. We will hire over 300 Entry Level Software Developers across the country in the next 4 weeks.One day someone is going to ask you (more...)
Company: Revature
Location: La Verne
Posted on: 04/18/2021

Senior Software Engineer
Description: Lead Software Engineer Must have strong AWS and Node architecture experience. PythonGo a huge plus. Responsibilities Responsible for the analysis, design, development and delivery of software solutions. (more...)
Company: Prosum
Location: Los Angeles
Posted on: 04/18/2021

Application Developer
Description: OverviewThe Application Developer will be responsible for the overall coding and design of technology solutions that address the business needs of PennyMac.Job DescriptionUtilize Minimum requirement to (more...)
Company: PennyMac
Location: Moorpark
Posted on: 04/18/2021

SENIOR SOFTWARE TEST ENGINEER
Description: Position Title: Senior Software Test Engineer Position Description: Protingent has an exciting direct hire opportunity with our client in El Segundo, California. Job Requirements: Lead design and development (more...)
Company: Protingent
Location: El Segundo
Posted on: 04/18/2021

Sr Principal Windows/Linux Systems Administrator
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Manhattan Beach
Posted on: 04/18/2021

Scrum Master
Description: Scrum Master Agile Evangelist The Scrum Master role helps scrum teams reach peak productivity by facilitating Scrum ceremonies, assisting the Product Owner with maintaining a healthy and actionable backlog, (more...)
Company: Prosum
Location: Los Angeles
Posted on: 04/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds