State Street: Senior Technical Support Specialist
Company: State Street
Location: Irvine
Posted on: January 11, 2021
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Job Description:
Senior Technical Support Specialist Irvine, California Who we
are looking for This is an ideal opportunity for someone who is
motivated by an opportunity to participate in an organization's
transformation journey of IT systems, infrastructure and end user
support. We are looking for an individual who has the technical
skills, intellectual capability and communication skills to support
a team of Executives and business leaders. As part of our Executive
Support Team you must be able to provide technical support under
tight timelines and in pressure situations. This is a unique
position that requires a high level of technical skills across
multiple end user platforms, superior communication skills,
attention to detail and the ability to build and foster
relationships. This position also requires a drive for continuous
improvement and always striving to improve the support provided.
What you will be responsible for As a Senior Technical Support
Specialist to the Executive team you will Support the Executive
suite and most senior leaders of the companyLiaison with other
support functions and IT managementDevelop and continually enhance
end user support strategiesProvide senior stakeholder reports and
metrics to represent performance output against customer support
expectationsDevelop and foster a deep understanding of the habits
and needs of supported personnel What we value These skills will
help you succeed in this role 8 10 years of experience with Desktop
Support Services, Citrix, VDI, Windows/PC and mobile computing
devices.Excellent leadership and people skillsExperience working
with senior executives and in financial trading environments
interacting with front office revenue generating groups and
understanding of market dataStrong knowledge of Windows 7 and
Windows 10 Operating Systems and productivity software (MS
Office)Ability to simplify complex things for wider
understandingExcellent customer facing/customer service skills and
able to work under pressure and meet deadlinesAble to demonstrate
initiative and a proactive approach to daily tasksMust be
self-motivated with a knack for learning new technologies, possess
analytical and troubleshooting skills, and thrive in high-pressure
dynamic environments Education & Preferred Qualifications
Bachelor's Degree in Computer Science or IT related field is
preferredExperience in the financial service industryTechnical
certifications are a plus Additional requirements Why this role is
important to us Our technology function, Global Technology Services
(GTS), is vital to State Street and is the key enabler for our
business to deliver data and insights to our clients. We're driving
the company's digital transformation and expanding business
capabilities using industry best practices and advanced
technologies such as cloud, artificial intelligence and robotics
process automation. We offer a collaborative environment where
technology skills and innovation are valued in a global
organization. We're looking for top technical talent to join our
team and deliver creative technology solutions that help us become
an end-to-end, next-generation financial services company. Join us
if you want to grow your technical skills, solve real problems and
make your mark on our industry. About State Street What we do.
State Street is one of the largest custodian banks, asset managers
and asset intelligence companies in the world. From technology to
product innovation we're making our mark on the financial services
industry. For more than two centuries, we've been helping our
clients safeguard and steward the investments of millions of
people. We provide investment servicing, data & analytics,
investment research & trading and investment management to
institutional clients. Work, Live and Grow. We make all efforts to
create a great work environment. Our benefits packages are
competitive and comprehensive. Details vary in locations, but you
may expect generous medical care, insurance and savings plans among
other perks. You'll have access to flexible Work Program to help
you match your needs. And our wealth of development programs and
educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe
our employees' diverse backgrounds, experiences and perspective are
a powerful contributor to creating an inclusive environment where
everyone can thrive and reach their maximum potential while adding
value to both our organization and our clients. We warmly welcome
the candidates of diverse origin, background, ability, age, sexual
orientation, gender identity and personality. Another fundamental
value at State Street is active engagement with our communities
around the world, both as a partner and a leader. You will have
tools to help balance your professional and personal life, paid
volunteer days, matching gift program and access to employee
networks that help you stay connected to what matters to you. State
Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.Com/careers Posted 30+ Days Ago Full
time R-653017
Keywords: State Street, Irvine , State Street: Senior Technical Support Specialist, IT / Software / Systems , Irvine, California
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