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Technical Lead - Zendesk SaaS Platform

Company: Global Conductor
Location: Irvine
Posted on: September 16, 2020

Job Description:

Contract-To-Hire Cannot sponsor candidates are transfer Visa's at any time Cannot work C2C through 3rd parties Technical Lead ndash SaaS Platform As the Technical Lead for our Zendesk SaaS Platform engineering, you will be joining the team that is building out our state of art Zendesk Platform that enables us a global email delivery solution providing the business with robust functionality for effective handling, routing, and reporting on volumes of emails. You would collaborate with different teams in research development group taking abstract concepts to create technical solutions in production with leadership and hands-on contribution thru requirements design, development, testing and deployment. You would work across teams and organizations to ensure that the architecture and design are of high quality, stable, scalable and reliable. You would drive the technical design and best engineering practices through design reviews, architecture reviews, user validation activities and business customer interactions. Specific responsibilities include Three to four years of progressive hands on experience with design, configuration, testing, deployment, and support in a Zendesk or like environment. Proven experience with implementations to multiple business threads in a dynamic business setting is a must Two to three years of experience leading and mentoring technical teams in a continuous Agile approach of integration devdeploy format is a must. Supporting with high expectations and provide feedback on configuration, code and architectural approaches implemented by the team Hands-on implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing and configuring Zendesk to meet and address technical requirements and resolve current process issues Previous hands-on experience developing mid-tier API systems merging different third-party systems together. Experience with the Zendesk API suite is a huge plus Experience in developing and supporting data warehouses, business intelligence and other dashboardreporting is required. Solid understanding of ldquoZendesk Explorerdquo is a huge plus Partner with Technical Product Manager to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assist in driving technology vision, strategy and roadmap to build enterprise capabilities (scalability, fault tolerance, extensibility, maintainability etc.) Strong communications, both oral and written with ability to correspond with various levels of business stakeholders, SMEs, end users, and technical team members. Ability to write technical specifications, define business solutions, convey ideas to business users in a meaningful yet insightful manner is extremely important Key Qualifications Six+ years of software development experience building and scaling enterprise customer facing products and services with experience building micro-services and customer facing APIs. Must have a track record of building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS applications. Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable. Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance. Customer-first, results-first mindset with the ability to make practical decisions when working through configuration choices. Experience with at least one public cloud platforms such as AWS, Azure, Google, Rackspace, or other related cloud platform. BSMS in Computer ScienceEngineering, or equivalent technical experience.SDL2017

Keywords: Global Conductor, Irvine , Technical Lead - Zendesk SaaS Platform, IT / Software / Systems , Irvine, California

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