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SAP BASIS Support Consultant

Company: NTT DATA
Location: Irvine
Posted on: March 28, 2020

Job Description:

Req ID: 86941

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a SAP BASIS Support Consultant to join our team in Irvine, California (US-CA), United States (US).

The individual in this position will work at a technical level with an understanding of infrastructure components. Position will support SAP BASIS activity for ongoing Application maintenance support and projects


  • Onsite support for all SAP incidents and requests following ITIL process.
  • Responsible to keep the SAP enviornments in scope stable and secure.
  • Checking system logs on a daily basis, differentiating between minor issues and serious problems and taking corrective and preventive actions.
  • Perform problem management and root cause as applicable.
  • Work with application support team members (technical and functional) as necessary to address application issues.
  • Coordinate with offshore team members (BASIS) to ensure all tickets are addressed in a timely manner.
  • End-user focused approach in implementing process improvements, ability to aid new SAP upgrades and installations, and diverse skills and experience with SAP NetWeaver, JAVA system administration, SAP Solution Manager and ABAP programming
  • Fulfills user and role management requests, such as provisioning roles to new hires, rescinding permissions when workers leave, and spotting SOD conflicts between roles
  • Review transport requests, configure and test transports, gather signatures and install transports in the correct order
  • Scheduling and running background jobs
  • Analyzing system performance, user demand and other factors
  • Backing up and restoring the environment, and testing the backup systems
  • Manage performance, new installations, patch application, parameter changes, upgrades and reorganization
  • Ensure compliance with US ITAR and Israel Military export control requirements as directed by the customer
  • Interface with software package vendor and other module consultants for issue resolution regarding standard functionality, technical solution

    Experience with SAP required. Understanding and demonstrated experience of:

    • SAP Products and related components
    • Database Platforms (Oracle, SQL, DB2, Sybase, HANA)
    • Familiar with Hyperscalers for Cloud migrations
    • SAP Source System Analysis
    • Windows Server Experience
    • Documentation skills (Server Diagrams (Visio)

      5+ Years exp in Operations & Support Analyst-SAP-BASIS-L1 or L2 Support

      This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

      About NTT DATA Services

      NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

      NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

      NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA, Irvine , SAP BASIS Support Consultant, IT / Software / Systems , Irvine, California

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