Sales Trainer & Performance Manager
Company: Advanced Management Company
Posted on: February 11, 2019
Job Description Job Title: Sales Trainer & Performance Manager Compensation: Exempt or Non-Exempt This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as giving exclusive responsibility for every function described. Job Summary: The Sales Trainer position requires thorough knowledge of the AMC brand and products, exceptional sales skills and closing techniques, excellent communication and leadership, the ability to write course outlines and conduct hands-on training as well as analyze data and create action plans and new methods for successfully achieving results. A strong sense of urgency, a commitment to excellence and detail as well as a motivational, positive attitude are keys to success. This role is vital to the company's success and is responsible for the training development and sales performance of onsite employees. Essential Job Duties: Plan, coordinate and conduct hands-on training sessions at the communities with the leasing staff, including leading and shadowing apartment tours. Write course outlines and develop leasing/sales training courses that utilize print collateral and other creative media. Meet with AMC new hires to outline primary responsibilities and demonstrate successful approaches to leasing apartment homes. Conduct hands-on leasing training for leasing consultants on sales and closing techniques, property knowledge, features and benefits, overcoming objections, comp shops, policies and procedures, lease file presentation, MRI data input, professionalism and brand representation. When possible, participate in daily team meetings to ensure onsite teams are passionately upholding the AMC Team Vision and Employee Promise and prioritizing exceptional customer service. Walk communities with leasing staff to ensure curb appeal of office, tour path, model apartments, vacant apartments and amenities meet AMC brand standards and are pleasing to all five senses and are impeccably clean. Create and integrate effective training methods for topics including, but not limited to: policies, procedures, leasing, branding, marketing, budgets, financials and customer service. Create and integrate effective training methods for systems including, but not limited to: MRI, AVID, Kronos, DocuSign/Prospect Connect, Microsoft Outlook and Word. Conduct regular training courses onsite or online for the leasing and management staff. Audit and review leasing phone calls, emails and/or lead correspondence to ensure team members clearly understand the objective and have the resources they need to be successful. Manage and analyze closing statistics. Responsible for reconciling lease bonus worksheet quarterly. Responsible for calculating and analyzing rhino report card points on a monthly basis and creating action plans to improve property performance. Responsible for the preparation, coordination and presentation of the quarterly meetings Coordinate and manage mystery shop results. Create action plans based on occupancy, audits, observations and reporting to effectively improve leasing skills and customer connection. Work with Director of Training to create training course outline and schedule for the year. Work with Brand and Marketing Manager to provide feedback and ensure brand consistency throughout the portfolio with regards to leasing, marketing, and product presentation. Provides monthly reports to management team regarding leasing performance statistics and sales training action plans. Embody the AMC team culture and vision by creating a positive, passionate, high-energy, motivating and competitive work atmosphere in which team members respect and support one another for one common goal and overrall team success.
Keywords: Advanced Management Company, Irvine , Sales Trainer & Performance Manager, Human Resources , Irvine, California
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