Technical Trainer
Company: Alleviate Financial Solutions
Location: Irvine
Posted on: March 19, 2023
Job Description:
General Summary:At Alleviate Partners, we rely on our technology
innovation to deliver solutions efficiently and effectively to meet
the evolving needs of our clients. We're seeking an experienced and
passionate Technical Trainer who can join us! Using his or her
technical training experience and skill sets to continue to drive
innovative training practices. We are seeking a passionate,
charismatic, enthusiastic, and excellent communicator to develop
and execute Alleviate's training framework.To excel in this role,
have the ability to learn and grasp the UI/UX of the company's
critical applications and cybersecurity best practices fairly
easily (e.g., including but not limited to CRM, phone systems,
Office, and security policies). Foster relationships with staff
across departments and be motivated to continuously achieve
positive training results. From day one, you'll have an immediate
impact on our IT Systems operations' day-to-day efficiency and an
ongoing effect on our overall growth.OBJECTIVES:
- Design, develop, implement, and evaluate technical training
programs
- Shorten the learning curve between the departments and
technology
- Every employee knows the technology tools they need to be
successful in their role
- Continually improve on the technical training programESSENTIAL
DUTIES:
- Learn it, Love it, and Do it - Core Values and Mission
- Gain intimate knowledge of critical business applications IT
policies, and IT procedures
- Conduct a detailed training on critical business applications,
policies, and procedures
- Devise technical training programs according to organizational
requirements
- Produce training schedules and classroom agenda
- Determine course content according to objectives
- Prepare training material (presentations, worksheets,
etc.)
- Execute training sessions, webinars, workshops, etc. in groups
or individually
- Arrange for and conduct on-site training when needed
- Keep and report data on completed courses, absences, issues,
etc.
- Observe and evaluate results of training programs
- Determine overall effectiveness of programs and make
improvements
- Recording the attendance at and engagement in classes
- Recording attendance at and engagement in classes
- Identify the role of computers in employees' day-to-day
work
- Formulate and distribute skills alignment tests to establish a
baseline for each employee
- Detecting common skills shortages and creating a training plan
to address these
- Keep abreast of industry best practices and policies
- Provide recommendations to the CTO to improve the effectiveness
and delivery of training
- Physical ability to swap rack-mounted servers and UPS
systems
- Collaborate with other team membersOTHER
RESPONSIBILITIES/NON-ESSENTIAL DUTIES:
- Continuously improve through feedback
- Attend training and department meetings
- Other duties as assignedJOB SPECIFICATIONS: -(Knowledge,
skills, abilities, and experience normally required for competent
performance)Knowledge and Experience
- Bachelor's degree in Business or similar field
- 3+ years experience as a technical trainer, corporate trainer,
or similar is required
- 3+ years experience in the use of Learning Management System
(LMS)
- 3+ years experience in developing and executing on a training
framework/process
- Hands-on experience in CRM applications training
- Hands-on experience in clod-based phone systems
trainingLicensures and Certificates
- Certification such as CTT+ (Certified Technical Trainer) is a
strong assetSkills and Abilities
- Proven experience as technical trainer
- Proven experience in cybersecurity training
- Knowledge of modern training techniques and tools in technical
subjects
- Experience in designing technical course content
- Hands on experience in implementing an LMS platform
- Ability to address training needs with complete courses
- Working knowledge in MS Office (especially Powerpoint)
- Experience in CRM applications (Salesforce, ZOHO CRM, SugarCRM,
or similar)
- Experience in cloud based phone systems (RingCentral, Nextiva,
Vonage, DialPad, Five9, or similar)
- Outstanding communication skills and comfortable speaking to
crowds
- Excellent organizational and time-management abilities
- Degree in a relevant technical field
- Results-driven and able to handle multiple projects
- Strong interpersonal and time-management skills
- Excellent written, oral, and interpersonal communication
skills
- Ability to communicate ideas in both technical and
user-friendly language
- Highly self-motivated and directed, with keen attention to
detail
- Able to prioritize and execute tasks in a high-pressure
environment
- Strong customer service orientation
- Ability to work in a team-oriented, collaborative
environment
- Passion for IT and learning new skillsPreferred Qualifications
- A Master's Degree may be preferred.
- Debt settlement or financial industry background a plusWhat We
Offer
- Hybrid remote work
- Training
- Health, Dental and Vision Benefits
- PTO
- Paid Holidays
- Competitive Pay
- Computer EquipmentJob Type: Full-timeSalary: $70,000.00 -
$80,000.00 per yearBenefits: -
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance -Schedule: -
- 8 hour shift
- Monday to Friday -Work Location: Remote Hybrid -Alleviate
Financial Solutions provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. -This position must pass a post-offer
pre-employment criminal background check.Powered by JazzHR
Keywords: Alleviate Financial Solutions, Irvine , Technical Trainer, Human Resources , Irvine, California
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