Job DescriptionMeet Your RecruiterJim HuntTeam Lead, Recruiting
Company: Connexion Systems and Engineering
Posted on: November 19, 2021
Customer Support/Service Specialist - East Coast (Remote) Irvine
, CA 92618 Posted: 03/30/2021 Industry: Professional and
Administration Job Number: 12404 Job Description Connexion's
mission is to provide "best in class" services to job seekers. We
strive to achieve excellence in job placement, staffing, and
recruiting services, while treating candidates with the
professionalism and respect they deserve. Title: Customer
Support/Service Specialist Compensation, Benefits, and Employment
- Duration - Contract to Permanent
- Pay rate: $23-25
- Job Location: Irvine, CA
- J ob# bh1 2404 Customer Care Associate The Customer Success
Specialist will be responsible for a successful customer
on-boarding experience, proactive communications to ensure the
highest level of customer satisfaction and loyalty. General Summary
As part of the Customer Success team, the Customer Success
Specialist will be responsible for a successful customer onboarding
experience, proactive communications to ensure the highest level of
customer satisfaction and loyalty which will ultimately result in
future revenue growth opportunities. Ideal candidate will be
someone with a track record of high performance, who has a
"Customer First" mindset, is skilled at using interpersonal skills
to negotiate, influence and resolve internal and external customer
needs. Strong organizational relationships are needed with internal
customers such as; Sales, Inside Sales, Technical Support,
AR/Collections, Marketing other operations and personnel across all
divisions. Essential Job Functions
- Ensure customer orders are process and fulfilled in a timely
manner given inventory availability.
- Proactively communicate with customers keeping them informed on
the status of their orders and other customer relevant
- Establishing a trusted adviser relationship that works to
ensure customer's overall satisfaction with client and its
- Serve as internal business partner work closely with the Sales
and external customers to ensure needs are met.
- Provide direct customer support from point of purchase to point
of delivery sale.
- Facilitate the coordination of internal resources to resolve
complex problems for assigned customers.
- Customers' daily point of contact for issue resolution and
- Log customer complaints for external customers served.
- Handle complaints provide appropriate solutions and
alternatives within the time limits and follow up to ensure
- Follow up on customer satisfaction surveys as required.
- Minimize backorders and miss-shipments to customer's sites by
working with supply chain to manage customers demand and
- Identify process improvement opportunities to elevate the order
to ship and inquiry experience. Knowledge/Educational Requirements
- Excellent interpersonal skills; ability to persuade and
communicate through strong written & verbal communication skills;
interfacing with customers, managers and business partners;
- Strong problem-solving skills. Ability to analyze, determine
root cause and formulate constructive solutions to resolve customer
- Conflict resolution skills - ability to handle complaints;
settle disputes, grievances and conflicts through negotiation with
customers and internal departments.
- Capable of developing and maintaining customer
- Follow through skills, detail oriented.
- High level of communication effectiveness - verbal and
- Energetic and motivated person who enjoys working in a
- Flexibility in other assignments and able to multi-task.
- Experience with Oracle and SFDC highly desired
- Demonstrated track record of success in customer facing, call
center environment required. Ability to resolve complex and
difficult customer issues with tact and professionalism. Please use
the apply button to submit your resume for consideration. A
Connexion Representative will contact you immediately. When
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Keywords: Connexion Systems and Engineering, Irvine , Job DescriptionMeet Your RecruiterJim HuntTeam Lead, Recruiting, Human Resources , Irvine, California
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