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Operations Team Supervisor-South OC and North San Diego Area

Company: Hydration Room
Location: Irvine
Posted on: January 22, 2023

Job Description:

Hydration Room is looking to hire an Operations Team Supervisor to support our staff in Orange County and North San Diego County clinics. Explore a friendly, professional organization with flexible opportunities in this administrative role. Join our mission to bring effective and efficient IV hydration and injection therapies to everyone and deliver wellness in a relaxing medical spa environment

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

Four-year degree or equivalent experience

Demonstrated leadership ability, with the ability to engage and motivate others

Excellent communication, interpersonal and organizational skills

Good reasoning, conflict-management, and analytical and problem-solving skills

Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the clinics.

The Operations Team Supervisor will be supervising non-medical store level operations, assigning, managing, and monitoring non-medical staff and identifying and implementing quality improvements.

The Operations Team Supervisor position will be a full time, exempt position that reports to the Regional Clinic Director. The Operations Team Supervisor is requirred to work one weekend shift per week-Tuesday through Saturday.

Supervisory Responsibilities:

- Accomplishes human resources objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.

- Organizes and oversees the schedules of wellness coordinators within their assigned area.

- Ensures employees manage their clinics efficiently and in accordance with organizational goals.

- Works with Lead wellness coordinators to handle customer matters, complaints, and request for area


- Performs all Wellness Coordinator Duties at assigned clinics.

- Ensures each clinic has appropriate staff to meet objectives, including scheduling of staff and ensure all clinics within their area are staffed.

- Responsible for inventory for area clinics working with the Operations Specialist.

- Manage customer service issues within the clinics

- Work with the training team to ensure all non-medical employees are following all policies and procedures

- Assist with facilities/maintenance and IT issues that take place within their area

- Responsible for all cash deposits for clinics in the area once monthly

- Assist with events/new clinic openings

- Ensures that assigned employees comply with company policies and safety standards.

- Coordinates with human resources to respond to employee concerns or complaints.

- Responsible for conducting working interviews, trainings and evaluation of candidates and staff

- Effectively manage communication with all personnel within region

- Demonstrated evidence of integrity with ability to maintain confidentiality and exercise sound judgment to positively influence employees at all levels.

- Performs other related duties as assigned and required.

- Expected to work one weekend shift weekly

- Will need to travel to clinics within the area- 50% of travel

- Provide back-up support for all staff as necessary

Required Skills/Abilities:

- Excellent team management skills

- Excellent verbal and written communication skills.

- Proficient in scheduling systems, Microsoft Office, or related software.

- Excellent organizational skills and problem-solving skills

Education and Experience:

- Retail Supervisor experience - 1 year required

- Bachelor's degree required; business management degree preferred

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to traverse the entire facility.

- Must be able to lift up to 15 pounds at times.


Keywords: Hydration Room, Irvine , Operations Team Supervisor-South OC and North San Diego Area, Hospitality & Tourism , Irvine, California

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