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Ecommerce Customer Service Represntative

Company: Ultimate Staffing
Location: Irvine
Posted on: September 21, 2022

Job Description:

A well-known consumer electronic products organization in Irvine, CA is looking for an -Ecommerce Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As an Ecommerce Customer Service Representative, you will be responsible for helping ecommerce customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting.Pay: $20- $22- (Once hired on permanently you will be eligible to earn 5% commission on all sales)Schedule: ONSITE M-F 8:00 AM- 5:00 PM *(every Friday you leave at 3 pm but get paid a full shift!)RESPONSIBILITIES:

  • Manage a high volume of customer service calls, emails, texts, & voicemails
  • Take incoming calls from new and existing customers in a professional manner
  • Provide information to customers including verifying requests, answering questions, and offering assistance
  • Serve as a liaison between incoming vendors/clients and the in-house showroom
  • Identify and implement customer experience process improvements
  • Enter and process amazon orders and return authorizations
  • Additional projects as needed.Requirements
    • Looking for a candidate with 1-3 years of related customer or client service experience.
    • Retail/Consumer products experience is ideal
    • Degree preferred, but not required
    • Comfortable interacting with people at all levels on the phone and in-personEmail jdunne@ultimatestaffing.comWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Irvine , Ecommerce Customer Service Represntative, Hospitality & Tourism , Irvine, California

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