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Food & Beverage Supervisor

Company: Doubletree by Hilton Irvine Spectrum
Location: Irvine
Posted on: August 7, 2022

Job Description:

Position Summary:
Manages the Food and Beverage teams in assigned restaurants or Food & Beverageareas to ensure guests receive the highest level of service and quality on a daily andconsistent basis.

Primary Responsibilities/Essential Functions:


-Manages subordinate supervisors/lead personnel who supervise team members in the assigned restaurants and/or In-Room Dining. Is responsible for the overalldirection, coordination, and evaluation of these units. Carries out supervisoryresponsibilities in accordance with the organization's policies and applicablelaws. Responsibilities include interviewing, hiring, and training team members;planning, assigning, and directing work; appraising performance; rewarding anddisciplining team members; addressing complaints and resolving problems.Responsible for planning department goals and directing team members toachieve results.
-Monitors day-to-day restaurant operations to ensure standards of productpresentation and service exceed guest expectations and meet or exceedproperty standards. Takes corrective action as needed.
-Achieves budgeted revenues, controls expenses and maximizes profitabilitywithin assigned areas. Utilizes computer programs to analyze forecasts, costand revenue reports. Makes decisions and takes action based on thatinformation to maximize profitability. Ensures quality and portion control whileminimizing waste or loss of supplies to maintain profitability.
-Maximizes profitability by optimizing menu prices and selection. Assists indeveloping and implementing new menu ideas, wine list, pricing and marketingprograms.
-Ensures guests receive outstanding, consistent, exceptional service bycirculating through each dining area. Seeks opportunities to improve satisfactionand immediately handles any guest concerns or complaints.
-Ensures all dining, service and kitchen areas are clean and properly set up.Maintains sufficient inventory of food, supplies and equipment and orders asneeded. Participates in weekly/monthly inventories. Prepares and submits liquorand supply orders. Ensures equipment is properly maintained. Ensurescompliance with all food and beverage regulations.
-Monitors SOPs to ensure consistent exceptional service is provided. Assists indeveloping and updating policies and procedures. Participates in weekly meetingwith Food & Beverage Management Team to ensure weekly goals, challenges,and service standards are met.
-Follows all standard food handling, TIPS, sanitation and health departmentguidelines.
Other Responsibilities/Supportive Functions:

-Makes merit recommendations within budget or established guidelines.Recommends promotions or reclassifications within company policy.
-Approves leave and time away from work within company policy.
-Responds to guest inquiries and coordinates special arrangements and requests.
-Assists in developing the annual Food & Beverage budget for assigned area.
-Resolves guest complaints within scope of authority, otherwise refers the matterto upper management. Notifies supervisor and/or Security of all unusual events,circumstances, missing items, or alleged theft.
-Ensures that minors and intoxicated persons are not served alcoholicbeverages. Notifies management of any problems resulting from guest
complaints, intoxication or disruptive behavior.
Qualifications (relevant experience, education and training):

-High school diploma, general education degree (GED) or equivalent experiencerequired.
-Two years management experience in a high volume restaurant required.
-Possess solid knowledge of restaurant management, service standards ofcomparable hotel, guest relations and etiquette. Ability and experience insuccessfully leading and coordinating staff in a high volume, time sensitiveenvironment. Requires ability to lead others in the department by mentoring andproviding training that results in staff that meets/exceeds guest expectations andprovides a high level of guest satisfaction.
-Ability to develop and maintain effective operating and control processesdesigned to attain maximum operating efficiency while ensuring adherence toestablished operating criteria.
-Ability to monitor labor as required by anticipating business activity whileensuring that positions are staffed when and as needed and labor cost objectivesare met.
-Requires ability to serve needs of guests through verbal face-to-face interactions.Contacts sometimes contain confidential/sensitive information so requires abilityto use discretion. Must demonstrate positive attitude and professionaldemeanor. Requires strong communication and interpersonal skills andcommitment to a high level of guest satisfaction.
-Uses logic and reasoning to identify the strengths and weaknesses of alternativesolutions, conclusions or approaches to problems. Requires attention to detail.Must be able to solve problems and remain calm and alert if dealing with difficultguest, during busy activity periods or in an emergency situation.
-Must be at least 21 years of age to serve alcoholic beverages. Must completeTIPS-- (Training for Intervention Procedures) alcohol awareness certification asscheduled upon employment. Must have a valid current Food Handlers Card orwillingness and ability to obtain one within 30 days of employment.
-Due to the cyclical nature of the hospitality industry, team members may berequired to work varying schedules to reflect the business needs of the hotel.Work schedules will include working on holidays, weekends and alternate shifts.
The Doubletree by Hilton Irvine Spectrum is an equal opportunity employer M/F/V/D.
(ref. 46749)

Keywords: Doubletree by Hilton Irvine Spectrum, Irvine , Food & Beverage Supervisor, Hospitality & Tourism , Irvine, California

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